Why does management at Rent-A-Center think they can run the company the same way they did twenty years ago? We desperately need to evolve, not stay stuck in the "good-old-days" that weren't always that good, either.
One thing they can't seem to commit to, though, is a proper staffing model. They keep cutting hours, cutting people, and yet they expect to see better results after that. It's simple math, you can't get more with less!
Rein in your expectations and give us proper resources to work with. THEN maybe you can see some of the results you keep expecting but do nothing to achieve.