Layoffs took place in IT last year...
Worst decision by BD.
They didn't look at the quality of people.
Capgemini folks are incapable and they tend to fake anything for the sake of billing.
BD will realize the impact for the blunder decision after few years, by that time no quality people will be nearby.
Yes, BD lost its soul - each of us should be able to easily find a job outside of BD but BD is now stuck with incapable Capgemini and HCL.
Outsourcing is great! I mean, it enabled a great way to hide the age discrimination layoffs and avoid lawsuits. Enjoy the crappy new service. BD values? Naw... it's about the bottom line. Good luck!
I can tell you that the outsourcing of IT has been a burden to those on the business side. The rapport and support that we once had with IT is no longer there. If we had a data or report issue we could actually speak to someone before opening a ticket. And if we needed a ticket to resolve the issue, we could be assured that the person working on the issue was knowledgeable about the systems, procedures and BD in general. And we were confident that the issue would be resolved. Now, forget it. Tickets are closed and listed as resolved when we still have issues. They are closing tickets for end of month metrics. Customer care is a thing of the past.
What a mess they caused
EPIC PROPORTIONS
They do not seem to think ahead on anything. They turned a well-oiled machine into trash. What a mess they caused. They have no loyalty to long-term employees either. We "were" all just numbers.