3 groups are responsible for the shape of this company: ERC Data, Sales, and Management.
Data - get your team together. Get rid of the dead weight that contributes to customer Dissatisfaction. You know exactly who these people are
Sales - how about get off your @ss and go sell something. You don't need to schedule a fancy trip or a steak dinner, you need to hit the streets and so your job.
Management - this includes lower level management, staff managers, directors, VP's, and everyone who likes to talk just to hear themselves talk; quit being complacent. Quit waiting for you boss to tell you what is wrong. Pay attention to the job your people do. Stop acting out on your ego and put away the books written by Dr. Phil. Right has always been right, and wrong has always been wrong.
Run a company with the highest morals and everything will fall into place. Stop being greedy. Look out for the good people. Get rid of the terrible ones.
Posted in another thread, thought it was spot on.