BD has committed to using the outsourcing model. Any department or function which can be outsourced to an external company, will be. They pretty much got rid of the IT department that way. BD is no longer are responsible for training personnel, or for hardware/software upgrades as those assets are sold to the outsourcing company. The outsourcing company is now responsible for upgrading the hardware. There are penalties built into the contract if the outsourcing company fails to meet important metrics. It allows BD to control costs without worrying about the overhead for training/maintenance/expansion. It props up earnings to show Wall Street and keeps the stock on the increase, satisfying the shareholders. On the negative side, service from IT has been degraded. The outsourcing personnel have no business knowledge of BD's products and processes, and they have no vested interest in learning them. They offer little in the way of productive solutions that the business modules can use. The degradation of services will catch up with BD at some point in time, and they will begin to reverse this process once they realize their products and delivery have suffered and people have noticed. It may take a few years, but it is almost inevitable.
Originally posted by @Pm5NasT-xcj.