Cornell: I'll start with the fact that while digital is increasingly important and a big part of our future, we recognize that the winners in retail are going to combine both physical assets and digital. Despite all the discussion around e-commerce and digital, approximately 90% of all the retail dollars spent in the United States are spent in a physical store. We're following the consumer, and they are still voting with their feet and their wallets inside of stores. There's a place for physical stores, and that's why we are investing there, to make sure we provide a great experience, that we re-imagine our stores, and when you stop in one of our stores, it's a delightful experience. We want to make sure we have a great digital connection that allows you to shop either in our stores or shop online and we'll deliver the way you are looking to be serviced.
2 replies (most recent on top)
I second that on the “like” button.
Wish there was a "like" button for this post!