Thread regarding University of Phoenix layoffs

UOP made their employees ask for recommendations (phone numbers) as part of performance evaluations to get more numbers to call. So employees were disciplined for not getting referrals from anyone they had on the phone. How sad is that when you have to beg for referrals? I always thought it projected an image of desperation and that it was unethical. Making that point with management was of no use. Instead of building long-term relationships built on doing the right thing with integrity, you have to beg for referrals.

I used to work in the QC back when they were the only ones responding to new requests for information. At the time, most of the inquiries we received were from third-party sites, such as jobing.com. A lot of people would apply for a job, scholarship, etc. and click on an extra box that stated that they wanted to be contacted by colleges. It seems that a lot of people weren't aware of what they were clicking on and as a result most of the inquiries we received were from people who weren't interested.

The goal our management had was for the QC to make 40 attempted contacts to potential students within the first 10 days. When University of Phoenix stopped buying third-party leads, they laid off almost 25% of the QC and a bunch of enrollment reps too. However, I talked to several people after that who said that it had been at least 9 months since they had requested information about a scholarship and were still occasionally getting put back into the calling queue. It wasn't uncommon for leads to be put back in the calling queue after months of not calling them. It seems like they didn't purge the leads they already bought from the system but stopped purchasing new ones.

We were told to put people on our Do Not Call List when they explicitly told us to stop calling them. Hanging up on us was not considered a "do not call" event. Our system had some glitches that for a while were causing some of the calls in Qtask Click to Dial and Qtask Predictive Dialer to not always save the "do not call back" decision. The work around they had us do was to select the option that it was a disconnected number.

As far as the numbers on the Do Not Call Registry, what management stated was that the law allowed us to call those numbers for I think it was 30 or 60 days because they had made a request for information. They claimed that it would be different if we had been cold calling numbers out of the phone book. Also, being on the National Do Not Call Registry didn't matter for re-entry students because they claimed that because they had had a business relationship with us at one point, we were able to call them until they explicitly told us to stop calling them. This didn't matter if they've been out of attendance for 2 months or 10 years. Re-entry students would continue to receive phone calls even if they said they weren't interested unless they said "Do not call back!"

Given how aggressive the recruiting techniques that UoP management set up, I don't give them any credibility. I wouldn't put it past management to try to find ways to break the law to get more leads. I absolutely hated going to work when I worked at UoP because I was subject to dealing with angry potential students because of the recruiting strategy that management had. I highly disagree with the aggressive, harassing methods used to recruit students. Most of my coworkers felt the same way. I felt that if they'd had a good product, they wouldn't need to spend so much money on marketing. Most of the people I knew in my department including myself had no idea how aggressive UoP's outbound call strategies were until after completing training.

My life got a lot less stressful once I left UoP and got another job at another company.

(1) Prospective students fill out an RFI, or have it the past

(2) Yes, on the RFI

(3) Absolutely

Same for emails now.

Twonesha? Can she even afford a phone? Cmon Camden

More mental disorder on display from camdum. Give it a rest psycho.

University of Phoenix enrollment reps may be systematically violating the Telephone Consumer Protection Act (aka Do Not Call Registry).

A lawyer in Beverly Hills, California is making the claim that his client was the victim of unwanted telephone calls by the University of Phoenix.

"Twonesha Johnson-Hendricks filed a complaint on behalf of all others similarly situated on June 24 in the U.S. District Court for the Eastern District of California against University of Phoenix and Does 1-10 alleging violation of the Telephone Consumer Protection Act. According to the complaint, the plaintiff alleges that between Aug. 12, 2015, and Aug. 13, 2015, she was contacted on her mobile telephone without her consent by the defendants. The plaintiff holds University of Phoenix and Does 1-10 responsible because the defendants allegedly contacted plaintiff to solicit their services despite her number being registered with the National Do Not Call Registry." "The plaintiff is represented by Todd M. Friedman and Adrian R. Bacon of Law Offices of Todd M. Friedman PC in Beverly Hills."

http://norcalrecord.com/stories/510940052-university-of-phoenix-accused-of-placing-unwanted-calls-to-cellphone

Another telephone-related lawsuit was filed against University of Phoenix in Pennsylvania earlier this year, however University of Phoenix was using an automated dialer.

"Ciara Connolly filed a lawsuit June 10 in U.S. District Court for the Eastern District of Pennsylvania against The University of Phoenix Inc, alleging violation of the Telephone Consumer Protection Act. According to the complaint, Connolly began to receive calls from University of Phoenix on her cellular phone in February 2015. The university used an automated telephone dialer system and prerecorded or automated voices, the suit states, which the plaintiff heard when she answered the calls. On Feb. 20, 2015, the lawsuit states, the plaintiff mailed the university a letter, asking that all calls to her phone be stopped. However, the calls continued, the suit states, which incurred fees for the plaintiff." The plaintiff is represented by attorney Jody B. Burton of Lemberg Law LLC in Stamford, Connecticut.

http://pennrecord.com/stories/510662731-woman-alleges-university-of-phoenix-violated-telephone-consumer-protection-act

Reaching

break out the kotex with wings

Dialer helps reach more students and makes a more educated world. What is wrong with that???

I used the dialer now and have for years. We call and call and call. Students get transferred or get mad. Those are the two highest results.

@NqeZxHu-prj, my guess is that you are not an enrollment person. The only people who are scared are the EAs who have to deal with this. For executives, the autodialer is a gift to relieve them from those pesky workers who express concerns.

They especially don't want workers who take notes, alert agencies, and file lawsuits about the deception and fraud that goes on at UoPX.

Remember this?

https://www.revealnews.org/article/university-of-phoenix-sidesteps-obama-order-on-recruiting-veterans/

https://insiderlouisville.com/metro/education-community/ex-employees-claim-u-phoenix-louisville-fired-refusing-recruit-illegally-u-s-govt-investigates-school-chain/

CK-- schools are not the only ones that uses auto diapers, moron.

I am so scared right now haha