In January We were told to give exceptional customer support and we could make pick tickets to cover our time. Today I am being threatened for following this directive because I created too many tickets? I tried too hard to resolve customer problems? Now no technician can use their own judgement when we need to address a customer issue? I fixed an issue the cust had for 6 yes 6 yes 6 months with over seas Tier 3 engineers. BUT NOW IM A IRRESPONSIBLE 20 plus year employee because I didn't get a TSM permission to create a trouble ticket???? I did it without overtime. I did it without ordering parts. So if you are working in the Northeast do not go out of your way anymore for management because they are not going to do anything for you.
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I worked a project in the past week pm in Argentina Tier 3 in India remotely provisioned and after reboot could not access server Im at 40 hrs of OT because BP Tier3 told me I was wrong when I found the problem why they couldn't log in hmmm I'm not offering my opinions on anything just doing why they tell me exactly what they tell me I'm working again tonight make as much as you can everyone.....oh I'm in trouble too after working cut all night walked to my hotel next door to sleep and didn't start my car for over 24 hrs 👌🏻
In Avaya if you work too good you become risk for your manager.