Maybe we should laid off IT geniuses that thought that mechanics would like talking to a call center in India.
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Called the india call center recently because the store was off line and recieved a call back 2 days later. What a joke.
IT did not direct this decision, so don't make assumptions.
As soon as the chairman of the board made a stake with the company, everything started going down hill. He wants outsourcing of most of IT, most of the call centers in order to shore up the P&L and hopes for a buyer like O'Reilly to come along so he can make his cash grab. End of Story.
Amen
In response to:
I can't know the facts if nobody is willing to tell me. If nobody is willing to talk facts with me then I am free to draw conclusions from the information I have.
Therefore, if Corporate wants to dispel lies and false conclusions, they need to provide the actual facts of the matter for people to draw conclusions from.
I agree completely. now consider that the organization is willing to withhold information from you (consider the current actions with no communication) is this the place to work? Sure we all need to be employed to pay our bills - but should we be treated this way? The culture is broken - do you see anyone taking responsibility to fix it?
I can't know the facts if nobody is willing to tell me. If nobody is willing to talk facts with me then I am free to draw conclusions from the information I have.
Therefore, if Corporate wants to dispel lies and false conclusions, they need to provide the actual facts of the matter for people to draw conclusions from.
@mxf - correct, I can understand why the original poster is frustrated, but at the same time this was a pure business decision - not an IT decision. IT was just a vehicle that delivered what the business wanted. As a matter of fact, as a person close to the process that took place, I can tell you that most IT folks including the leadership on multiple levels were specifically (but very quietly) against the decision.
Again, I totally get the frustration of the OP, it was a bad decision
Just realize IT didn't want to push the call centers to India. That was a mandate from the AAP leadership. Before you make these types of statements make sure you KNOW the facts