DIRECTV was a great place to work, integrity was number one as well employee satisfaction. Since ATT took over we have seen a need for unions, cuts in benefits and overall pay crappy shifts, layoffs and putting up with ATT flipping accounts for a commission.
ATT customer service s---s
I have never seen a company nor employees act the way ATT and their employees act.
Since ATT has taken over work shifts and start times are all over the place.All part timers and people that needed a flexible reliable schedule for school or child care were told they would have to take full time shifts that had no dependable start times or quit. ATT told us the reason for this is that the former way is not profitable. Also not profitable,free pay per vue(now this is cheap) at employees annual anniversary,company picnic for employees and there families,small number of team leaders 2-3 to help the hundreds of reps on the floor,team meeting to talk about how better to serve our customers and apparently light bulbs(burned out lightes all over the place.. Directv has been rated #1 for customer service among tv providers and has taken great care in the most minute detail to build a loyal customer base. Now the writing is on the wall for us to be the next Time Warner who is last in customer service ratings ,which is being purchased by ATT. Every day now I take calls from frustrated customers who have called 4-5 times where an agent in some foreign nation ,which we refer to as world partners, has failed to fix the most simple technical or billing issues. I've called ATT on behalf of customers who have problems that ATT agents have told cannot help them and run into brick walls of long holds,half answers,irrelevant transfers,rude reps and abrupt disconnects.Upper management is so far departed from any of this or maybe they just dont care.I wonder if any of them has ever called there own company for help.Now the word is that almost all of Directv will be moved over to a streaming system by 2020. I'm sure that in the future that one day with ATT you will only be able to get your customer service from a non American who gets 5 cents an hour and is talking to you with his bare feet on a dirt floor and it will be a sure thing that it is profitable.
I am AT&T employee. Just under 20 years service as a technician. I started with South Western Bell. A wonderful company. We really served our customer. We were given the time to do the job right. I had letters of commendation from my customers in my personnel file. I was proud to work for SWB. Now when people ask me who I work for, I kinda cringe. Time after time, it turns into a horror story about their bad experience. With our metrics (performance numbers) we are not always given the time to do the job right. The company is driving bad behavior with their constant threats of disciple for not "making your numbers". The morale is horrible. I feel bad for DIRECTV people that have been caught up in this . ATT doesn't want your network, they want your content. They want to phase out dish reception and convert to 5G streaming by 2020. They want as few DIRECTV employees as possible. But, they don't want me either.
Yes Att flipping accounts is so annoying! I have to take a hit so that an ATT agent can take a win. And Today my team lead was laid off :(
Why is att so bad? Its way too big, make it smaller