Why blame Etihad? They gave us money and business which cartoons who lead us don't deserve.
Marketing is a lying machine and the worst among them lead them. Dummies who know nothing about Airlines or Technology or at least ethics are the decision makers. They make false promises to clients and set wrong expectations. Each time they mess up, people are promoted. Like the loser who was saved last round of firings by moving to different team and who was recently promoted by friends for all his negative impact. Now these trouble makers will decide who to fire and drag Sabre into even deeper sh--.
Probably it starts with most of contractors being dispatched first and then the full-timers.