Thread regarding University of Phoenix layoffs

MILKING THIS COW DRY $$$

I make so much money doing practically nothing and nobody cares, it's easy:

So my manager is flexible and doesn't mind if I come in late so I take advantage of that. So by not coming in right on time, other people on my crew can take escalated calls, that saves me the headache of having to work with these dumb students.

Then after clocking in late I will just adjust my time and say it was some type of computer error where I had to reboot it. By doing this I just cut down my 40 hour week by 30 minutes. Now I only have to work 39 hours and 30 minutes. I do this mostly on Mondays since it's expected for our computer's to be rebooted over the weekend.

Then I take every single break which is 15 minutes per day, or 1 hour and 15 minutes a day, cutting down my work week to 38 hours and 15 minutes.

Next I will go through my morning routine of preparing my breakfast and coffee, which eats up another 15 minutes every day, or a total of 1 hour and 15 minutes. Now my work week is only 37 hours.

I always take opportunities to answer questions from my teammates, so I can go to their desk and eat up another 10 minutes or so, this doesn't happen every day but it adds up. So let's say about 20 minutes a week, so now my work week is only 36 hours and 40 minutes.

Also, I love Huddle's and team meetings, those are great for not working. On weeks we have team meetings, which are an hour, my work week is now 35 hours and 40 minutes. These are especially great for eating up time since most people take their time to get their.

And if I have a one-on-one on the same week, which last an hour then my work week is now 34 hours and 40 minutes.

Aux 5 is my friend, I like to make excuses to take PII to the recycle bin, or buy a snack from the vending machine or even take a third 15 minute break. You have to be smart and scatter them throughout the week, but you can do this for about 30 a week, just log it and say it was administrative so they can never call you on it. By doing this my work week is now only 34 hours and 10 minutes.

Now my favorite, we all have that really stupid student that needs to be told to breath otherwise they would die, well I like to milk these calls for at least two hours a week, I kill two birds with one stone, increase my talk time and avoid having to deal with complicated calls that just get rolled over. By doing this my work week is now 32 hours and 10 minutes a week.

It's important to be very friendly with those that sit next to me so we can get into long conversations about their families, their weekend plans, what movie is coming out, great recipes, and gossip. This eats up a solid two hours a week very easily, bringing down the work week to 30 hours and 10 minutes a week.

So now I just have to work as little as possible for about 6 hours a day. Another thing I like to do to kill time and make it look like I'm working so i write up an email about a policy and procedure and send it to the team. Then I will start a long drawn out email chain making it look like I'm being proactive but really this eats up a solid hour if I do it right. Now it's 29 hours and 10 minutes.

Leading a time waster event is a gold mine, like birthdays and holidays. I can aux out and take my sweet time decorating a desk or blowing up balloons for at least 30 minutes. Then later that same day spend another hour eating cake for the person's birthday, my manager can't say anything. All while calls come in and get routed to other people, haha. So that brings down my work week to 27 hours and 40 minutes.

So you may be thinking when do I actually work, well it's easy. I try to never return an email since if it's really important they can just call, and if I'm doing everything right it will get handled by another advisor. But what about escalated calls, what if my Manager doesn't see enough notes, well that's easy too. I have tried both methods writing super long confusing notes to drain whoever is reading them, and very short notes...what I found was try to keep them short and as vague and confusing as possible and open to interpretation as possible so that if a student ever escalates I can always defend myself and whatever story I give will fit the vague note.

I like to be passive aggressive in the phone with students so they don't call me. I don't care if they don't like me, they should only call me if it's important and like I said they will most likely talk to another advisor. The biggest mistake I've made was being nice to a student because then the never stop calling making me work too much. I have to balance giving them service, not getting written up and being passive aggressive so they don't like me. It's hard at first but worth it.

I used to be really good friends with my old manager and this would make it even easier not to work. I could run errands to the cafe for them and the team and just call it building morale, haha.

If anyone ever asks me a question regarding work I try not to give them the answer right away, but turn it into a brainstorming session and a tangent to really drag it out. I kill two birds with one stone, one they will get frustrated with me and never ask me for help and two i just ate up about 15 minutes to shorten my work week.

I like conference calling with my AC, this kills so much time it's beautiful! I could easily just call the student and take care of everything in let's say 10 minutes but when I conference call with my AC that same call can easily turn into 45 minutes. And that's just one call! I like to conference call with my AC every day if possible, which eats up about 1 hour a day on average. And most of the time I'm just on mute and listing to them talk. So that brings my work week to about 22 hours or 4 hours and 40 minutes a day.

Those 4 hours a day I like to do as little as possible, so I will just put out fires, like maybe respond to a few emails that if I didn't respond would get me in trouble, or make a couple calls and give really great service so it's recorded.

So I've been with UOP for many years and make really good money because I was around when the matrix was in place and only really work about 4 hours a day, giving as little effort during those 4 hours. Not a bad gig, I think I put more effort into taking getting ready in the morning then actually working.

Do I feel guilty, yes and no: my manager never checks my work, only if there is an escalation so all I really do is make sure there is no escalations. And these students are horribly ghetto and don't deserve my 100% like when I first started. And leadership is so disconnected they don't even know how anything works so I feel like I'm going to do this until they get there at together.

I come to work, put as little effort, and dream about the day I will get layed off and collect my huge severance for all the years I've put it hahah.

I know I'm not the only one who does this and feels this way. I will go down with this ship as long as I'm getting huge paychecks every two weeks. If they cut my pay, I will do everything I can to sabotage accounts, and I think they know that so they don't mess with me.

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| 2361 views | | 21 replies (last August 9, 2016) | Reply
Post ID: @OP+IBzOHAL

21 replies (most recent on top)

Farmer! This was grand to read. I worked in that god awful qualifying center and I got in good with my boss so I could work on "projects" and waste time shopping online, watching videos on YouTube and occasionally talking to the ghetto students on the phone. It was okay for a while but they really micromanage in the qualifying center and I didn't really feel like working as hard as they wanted after a series of several changes. So, when voluntary layoff was offered. I left and I have never regretted it. I hope you come back and share some juicy stories of layoff and that ship sinking after the merger! We all know it's coming. I find the "We Rise" campaign hilarious. That phrase should read "We Rise But Only When We're Forced To, Someone Burn This POS To The Ground Already".

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Post ID: @ctvf+IBzOHAL

I want everyone to get off this site and get back to work - we need the buyout to go through so I can get my million dollar golden parachute. Then we can fire you. Nothing personal just business.

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Post ID: @ckis+IBzOHAL

All this time I've been working too hard ... thanks to the OP and other posters, now I can get away with working very little and get my annoying co-workers fired. I feel like a low level criminal getting taught organized crime in prison, thanks UOP, I guess we do rise In a strange jacked up way!!

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Post ID: @9ktd+IBzOHAL

If this is a site for employees only - i am surprised, surprised, surprised... when i look at tv and other industry reporting sites many interested parties (like, analysts for example) make comments... Camden Kid makes a lot of sense to me. He's a well-informed outsider (which makes him a bit of an insider... whatever he is - he's an advocate)

Several years ago i considered working for UPhoenix as an "enrollment manager"; since i'd worked in student personnel services and had a good track record, i thought it would be great. Didn't look further b/c I got a job offer in another area/organization... Funny enough, one day a conversation w/a co-worker revealed UPhoenix was a terrible place to work. He said and it was a stroke of luck i avoided it (gleaned from his family member employed there). He added that morale was very low and they weren't treated too well.

i hope anyone dealing w/the burden of needing a job and being exploited gets relief (soon).

Morality has to matter... that's what i think Camden Kid is saying and so am i.

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Post ID: @7tah+IBzOHAL

Unbelievable! Really? Is that really true? On the one hand i'd want a job like that... but when i really think about the endgame (purpose of life) it seems like such a worthless and socially un-redeeming job... why would i ever want to have such low standards? Why would anyone?

i was a retention specialist at a real school (public university) that offered real degrees, with real faculty (some adjuncts) and we had numbers that were released all during the year.

one more thing: i actually assisted and cared about students...

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Post ID: @7bid+IBzOHAL

These are the advisors and their crappy self serving attitude that got their teammates fired. Additionally it is proof that management treats advisers unequally. That some advisers can under perform and when they don't handle their own case load then their teammates get the roll over and don't have time to handle their assigned cases. Managers or EEOC should be checking AUX phone logs to see what advisors are spending adequate time on the phone. It is clear that UOP and their managers have no defined policies and discriminate regularly against advisors. Some get fired for behavior that others get away with . And those advisors that take pride in doing the least amount of work per day and get away with it should know that they have cost a teammate and their family a job and livelihood. Great to be proud of such bs behavior!!!

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Post ID: @5aaf+IBzOHAL

The key is to just push cases. Make sure you work an 8:30 or later shift. This way your team can handle all your bs. Send emails only 10 minutes before leaving. On Friday is the best because students build up like a pressure cooker over the weekend. Make sure to send balance due emails. Those are the best. It is the best hearing how some idiot on your crew got reamed out. Do no work, no calls, leave vague notes. One line notes. This way the service crew will escalate the student and you can blame them. Agree with the student and blame whoever took the call. Wait a few months and every one of these students will be recoded. All the problems vanish every few months. Just an endless cycle.

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Post ID: @2kvi+IBzOHAL

Actually, Camden's post is very accurate. Employee or not...what was posted is something we deal with. Some more than others.

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Post ID: @2yny+IBzOHAL

Any comments left by non-employees i.e. Camden are invalid. And just pathetic.

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Post ID: @2nrz+IBzOHAL

As bad as "Farmer" is, there are people who pose even a greater risk to the company. These are enrollment managers and above who push for numbers when the numbers aren't there.

In the long run, forcing workers to use high pressure sales is counterproductive for Apollo Education Group and everyone else. There might be short term gains enrolling people who are unfit for school, but the long-term consequences are much worse.

How many enrollment reps feel pressured to do the wrong thing--to make numbers by any means possible?

How many managers feel pressured to push for numbers and what are you doing about it?

It appears that some employees feel pressured--which is a healthy sign. If you feel the pressure, do not succumb to it. If you are a manager, do not push people into making numbers they cannot make ethically. Look for better work, but do not leave until you have a better job with a more ethical company.

If you don't feel pressure or have much empathy, then it would be in the best interest for everybody that you leave and get psychological help.

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Post ID: @2gmk+IBzOHAL

Problem is... There's always going to be employees like this person. The real issue is with the "company" allowing it to continue. A normal well-functioning company will weed these clowns out within weeks. Not here. This is one of the reasons the ship is sinking. Apparently, this numbskull thinks he's pulling a fast one. Keep doing it pal. You'll get your due in the end.

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Post ID: @2zmf+IBzOHAL

What about your case load? Isn't that being monitored? How many cases you are getting done a day? Or how bad they are piling up?

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Post ID: @2wvw+IBzOHAL

You do not have integrity!

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Post ID: @2qsu+IBzOHAL

This thread is classic! All hail the Farmer and the other anonymous poster. 3 cheers!

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Post ID: @1tph+IBzOHAL

Its your managers fault you dont have to live up to your quota. If you were on our team you would HAVE to enroll double digits or get fired. You must be on a lame team. You must kiss alot of a-- on your team and like it.

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Post ID: @1pie+IBzOHAL

As much as I hate the company right now, I could never lower my morals to behave this way. Even though the company could careless about us. Currently looking for a new job and dreaming about a layoff.

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Post ID: @1dua+IBzOHAL

This is so true. I almost felt as though I was reading one of my own posts. I am more lazy than this poster and could never put this down into words. At least nothing this long. I worked about an honest six to 10 hours a week for nine years. I was the master of doing nothing. Anyone who knew me would agree. I almost feel that this poster could have been one of my proteges. I implemented every one of the techniques mentioned with the exception of being my managers bltch. I actually would receive complements for being so worthless. I thanked my lucky stars when April came because I was on the verge of getting the walk of shame. I volunteered to get the f$#k out of that $hithole and have been riding on easy street ever since. Maybe one day the poster of this threads dreams will come true and they will offer a phat severence to them as well.

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Post ID: @1afi+IBzOHAL

dont you have a quota of fake degrees to sell

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Post ID: @1rvu+IBzOHAL

Classic! I was crying tears of laughter reading this on the cr@pper.

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Post ID: @1ldw+IBzOHAL

Farmer, this was hilarious...I only hope you did this on company time!

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Post ID: @jay+IBzOHAL

Kill yourself

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Post ID: @zgu+IBzOHAL

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