consumer: "Dad! The Chinabox is broken again!"
consumer dad: "The what?"
consumer: "The LeTV Box U3, duh!"
consumer dad: "Oh right! The Chinabox. Ok I'll call Customer support!"
customer support: "你好，我怎样才能帮助？"
consumer dad: "Ummm uh, hello, our Chinabox is broken."
customer support: "Harro, descwibe a da pwobwem."
consumer dad: "When it boots up, the LeTV logo is corrupted."
customer support: "Ok we will addwess this with a da utmost impohtans!"
director: "That logo bug never got fixed!"
engineer: "Bangalore QA signed off on the fix."
director: "They said they sent a reply to your inbox saying they didn't have time to test it."
engineer: "Here's the last message in the email chain it says - testing passed."
director: "They sent it via interoffice mail."
engineer: "That's bullcrap and totally unprofessional!"
director: "I went to your mail slot 5 minutes ago and picked it up, let me read it to you."
engineer: "No, don't waste your breath."
director: "Greetings from Bangalore QA, do not include your bug fix changes in to the ..."
engineer: "You don't believe this crap?"
director: "... upcoming firmware update, it is not tested. Do not go forward my friend!"
engineer: "What's the date on that letter? Who is it from? Which admin received it and when?"
director: "So let me tell you what happens next."
engineer: "Give me that letter!"
director: "No, I um need it for your personal file."
engineer: "Why are you protecting them, they're nothing but a headache."
director: "At 4pm, come to my office, you will be on Skype video to apologize to Jia Yueting ..."
engineer: "No, I'm going to speak to a lawyer."
director: "... and the rest of the board. You will have to also have to plea for your job."
engineer: "No!"
director: "Ok it's settled, see you at 4. Bye."
The engineer seeing his job and dignity are at stake, finds the bug that QA missed, makes a fix, and sets update available flag to make devices around the world auto update. The engineer leaves the building and is never seen again.
customer support: "你好，我怎样才能帮助？"
consumer dad: "Ummm uh, hello, just wanted to say thanks for fixing our Chinabox."
customer support: "I beg uh yow pawhdon?"
consumer dad: "No more corrupted logo when we power cycle it, your new logo looks great!"
customer support: "New rogo?"
consumer dad: "Yeah, now it's says 'Chinabox' when you reboot it."