Could leadership be any more misguided. They're worried about PACE dials and cut leads to make a point! How does Hartman still have a job? If dials made the business function it would be dial focused. Dials are a last resort with an extremely low conversion rate.
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What's better, wasting 45 seconds dialing or being available for a warm call? They want 80 dials a day minimum. That's an hour straight of dialing, that's an hour that a call could be taken. Yet they want to call us receptionists.
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It's clear why the business is failing and it boils down to leadership being focused on the wrong things and grasping for straws to make a point. Instead of keeping perspective and finding a solution they complain about the old method just not working. I'm getting out, it's just not worth the effort any longer.