Citi layoffs

2000 layoffs at Citi - http://www.zacks.com/stock/news/201664/citigroup-c-to-conduct-2000-layoffs-globally-next-month

http://www.zacks.com/stock/news/201664/citigroup-c-to-conduct-2000-layoffs-globally-next-month

What's happening with the smart pay 2 card who will handle the calls ?