The downward shift occurred around 1998 when we changed our focus from taking care of 'stakeholders' (customers, vendors, employees, shareholders) to taking care of 'shareholders' - it's all about profits now, it's all about shareholders now and stakeholders (all of them except shareholders) are in the center of everything. With this being said, all fundamental aspects of Chevron started to fade, while we made money, we alienated pretty much all other stakeholders and you are seeing results of this right now. No, it'll not stop here, they will continue to tighten the belt regardless of how much money we make and how much employees are disgruntled, how much our customers dislike us or how much our vendors think that we have unrealistic expectations. There are a few straightforward solutions for this but I'll leave it at this.
Anonymous126518