Can anyone shed light on what to expect in Customer Service?
We've heard possibilites of ATL and team trainers going down to 1 each and having all front end sups reapply for a few positions.
Any truth to this in other regions?
8 replies (most recent on top)
I wouldn't get too freaked out. I heard Midwest doesn't have it so bad. Other regions were way more "bloated" according to leadership. Depending on how big your team and store sales, you may consolidate but probably not the major changes as in other regions. However, we should not discount these changes mentioned, as they could still be implemented in the future.
"Team trainers" as a held position won't exist.
Every store is different from what I gather. One thing is for certain: expect change. You may easily lose your ATL status and compete against not only other CS ATLs but other ATLs and buyers from other departments and displaced workers from other stores for the positions opening. So much for interdependence and cooperation. Whole Foods has turned into a competitive sh** show overnight. Be prepared, but hope for the best. Best of luck to you.
Our store combined front end with whole body and grocery making 1 giant cluster f**k of a team. With 1 team leader and maybe 3 atls.
Sups will be asked to reapply for a job they already have as the group will be slashed in half. ATL will act more like a Sup.
The team leader will be responsible for more. Less delegation.
Expect less sups and supervisors and team trainers to combine. Expect one ATL. Expect to be short up front while getting no support of experts in other departments.
Expect sad service .expect suicides.Expect more layoffs.Exoect the end of a great company .