This company is obviously in a free fall and panic mode is full go. I'm tired of hearing about Amazon and online trends. This is BS, staples stopped being the destination when they panicked. The failure to hold managers accountable (up until now) also helped the financial hemorrhage. We need to re-invent the store structure. We need to make a bigger impression as an electronics retailer, add a small section of video gaming consoles/accessories, cut the OS skus in half (no need for 200+ different packs of $5 pens), TRAIN TRAIN TRAIN in copy and print and outside business sales (directly out of store) and PULL the furniture out of the stores and make kiosk only. They are easily damaged, overstocked, and a major pain to deal with. Instead of throwing in the towel and disrupting employee lives, let's reinvent!
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CARE values went straight down the crap shoot. ...when my store had the hours..had the people. Surveys platinum. ...for 5 years in a row...that speaks for itself. Employees management, customer's, everyone was happy,everyone would accually show up for the job. Now the vibe is horrible. No one is there long enough throughout the week to know what's on sale or what's going on that week. Shelves are empty, load from 2 days ago still out back shoots over 4 . They just call out or they have left the co. Or they are only here,21 hours..and cover lunch/breaks now. plus they don't care anymore. It's just a job, it's wally world dressed in staples clothing. Now we can't get over 60 for the surveys. WAKE UP CORPORATE AMERICA...You ruined it. We had the best crew ever.
Agreed!
Agreed!
with the huge hour cut people are finding second jobs the second job which pays more will now be there priority job not Staples, with a 21 to 24 hours a week, if they can get more hours get paid more somewhere else they're going to, you cannot survive in this world at minimum wage and 21 hours a week...unless you're a child and still live home with Mama. with that being said then you are going to get a childs work. good luck BTS 2015
payroll payroll payroll if you do not have people to do the job how was the job supposed to get done? nobody can really answer that. all they say is get it done. people who had been with the company over 10 years and now leaving they see that everything has changed how can you feed a family on 24 hours a week how can you make a car payment on 24 hours a week how can you get the job done in 24 hours a week.if you treat your employees correctly ,they will in return have respect for the company it works both ways you cut somebody's hours you belittle them you overwork them, no raise, but still you expect them to get the job done in 24 hours a week... that's just not going to happen. respect works both ways.take care of your people your people will take care of you,that's what a leader does....you get what you pay for. you want to pay somebody minimum wage you're gonna get minimum wage work.you going to cut somebody from 38 to 40 hours a week down to 21 they don't care about the company anymore....because they know staples never really cared about them and it shows..
I do not know what level of management you are referring to as to not being held accountable. Store managers are constantly ripped apart for conditions they have little control over. I have no problem being held accountable IF that also means I can run the business (not bidness) the way I see fit. If I schedule more people and this generates more sales through customer service, do not come after me for spending to much on payroll. The payroll hours system is screwed up, it does not generate the correct amount of hours for sales over a store's budget. If you don't make sales, you lose payroll, but when you go over budget on sales you do not get the same increase in payroll hours. I do agree with cutting the # of skus in OS. We carry to many of the same things. Staples handles tech/electronics all wrong. All to often there is only one person scheduled, and an O/S associate who has little knowledge, is forced to help cover and then get yelled at for not getting their own work done. Same thing for CPC. The busy hours can be predicted but the problem is they usually come 2-3 hours apart. At times we get slammed first thing in the morning, then a break until 11, then busy from 11-2, then another rush as people get out of work at 5-7, then a last rush just before closing. Because of this there needs to be at least 2-3 people scheduled at all times, while the labor model does not provide enough hours for double coverage from open to close. Again, even if CPC blows their budget away, they do not generate the hours needed to schedule the correct amount of staff to handle that extra business. Cut pay at the top, either through thinning the herd or reducing individual compensation and give stores what they need. The lack of payroll in the stores, and the inability to work more than 25 hrs to avoid having to pay health care is causing huge morale issues. This is coupled with news of Ron's increase in compensation and the remodels at corp. It is really having an effect on stores to be treated so poorly while the top people make out like bandits.
Love the boston reference. How appropriate.
You've been heard. Now listen. Stores too thin. Cut salaries up top to give the stores back their staffing. Stop having everyone cover everyone else and have everyone do their own jobs. It runs better this way. This is history repeating itself. Taxing the poor to pay the rich to get richer. NO TAXATION WITH OUT REPRESENTATION. WERE GONNA DUMP YOUR KOOLAID INTO THE BAY.
You have top feeders not bottom one. Open your eyes already
Try listening to those who work in the stores. These are not lazy people who make excuses but people who have a vested interest in this business succeeding. Stop blaming those who have spent most of their lives building the company and then reward their loyalty with negative feedback and make them feel like they are failures. Many of them have years of service and have years of successes to speak to. Then pick one matrix of little significance to ride them for and humiliate them in front of their peers driving them to take their talent elsewhere. Great managers are hard to come by. You should cherish your talent not squash it.
The managers in stores did not cause the financial hemorrhage and they have always been held accountable. Our hemorrhage is at the top. Cutting payroll leaving little staff on the floor while increasing salaries at top level positions is causing the issue. Your not cutting payroll just moving it up. Less people on the floor less market basket less profit. More theft more losses. This is the issue and it is voiced daily by store management, associates and customers alike. The problem is the only ones making money is those who make the decision to increase their own pay while driving business down. They choose to turn a blind eye for their own profit and are and will continue to drive hard working and devoted associates and mangers out. we will continue to see a decline until we get back to basics and provide great customer service. This is not done by hiring consulting firms to tell you our customers are unhappy but by asking them and associates and managers who interact with them daily what the issue is. It's more people to help them on floor. Forcing prime time does not resolve issue when there were not enough associates to begin with
So become a circuit city or Compusa. Oh wait I recall they went out of business.