Hell last year my manager couldn't figure out how to do them online. He missed the deadline, got no feedback from him after my self evaluation. He then handed out raises to his favorites. I'm glad I'm out of that hole.
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I agree with the confrontation method. Unless you are a total screw up. I have confronted managers by filing complaints with HR in the past. If you have a legitimate complaint HR will back you as they are commanded to keep problems in house and not get outside attorneys involved. We even had a GM removed from the building because many of my staff joined me in filing complaints. That coupled with a 35% ASAT score brought an HR team into the store in a flash... 4 Days of interviews and at the end of it all that GM was GONE..........
You could hike up your managers skirt and pound her on the desk like I did.If its a guy then I can't help you
Encourage everyone you know that received an evaluation they do not agree with to call HR. There is a remote possibility that if they receive a large number of complaints for the same issue someone will finally say "WTF is going on?. This is Staples, and HR exists for two reasons, to prevent unions and to protect the company from internal lawsuits. If there is a credible threat of either, they may act.
They are aggressively trying to get rid of people, especially those on the higher end of the pay scale for their respective position. Bad evaluations are a key element to that effect. They can pretty much write whatever they want. The only way to fight back is to confront them with tangible proof and they may back down because they are terrified of confrontation.
First of all, expectations are high because Staples is to cheap to staff an appropriate amount of people. Second, rating people below their actual performance level allows them to screw associates on raises and managers on both raise and bonus. Third, your manager is probably saying that because he has to cover when you are tied up with a sale. Even if you were with each customer for an average of 5 minutes, but in that five minutes another customer needs help, you would be taking to long with the first customer. You could have upsold them to the most expensive laptop and sold every possible attachment, but because you could not get to that second customer, you took to long.
I haven't had my review. ..just told."no bonus "..that's it....and a D.M. that left me voice mail.."no bonus" and I could call him back if I wanted..I guess that means."does not meet expectations "....that's the way we here at staples do things...I apologize if I am coming across as bitter...but after a decade+ ...I actually thought I earned some kind of respect. How foolish of me!
The review system is worthless. Even though I sell almost 2 times the ESP and easytech as the next associate in our store my ASM commented on my review that I spend to much time with the customer. WTF? It's like they are required to find something to bitch about.