Staffing vs. customer traffic is out of line at every tier. Framingham just does not get it. Bitch and moan and threaten jobs because of bad CSATs, bitch and moan and threaten over store conditions, bitch and moan and threaten over staying within tight payroll constraints. What they do not understand is how much time customers take up. It is not simply a matter of saying "Hi, how can I help you" and then walking them to the item. These people want their hands held through out the whole time in the store. There are the ones that come to the tech counter and want free tech advice, There are the ones that have no idea what ink they need or printer they have , but expect store staff to just know. There are the ones that hold up the one cashier because they can't just look up their Rewards points at the register. Then there are the CPC customers who expect everything to be dropped while they have an associate literally do their proposal for them, or their kid's project, while they wait, with 10 other people in line behind them. Framingham needs to lay off the Kool-Aid and work in stores to get a dose of reality.
4 replies (most recent on top)
This will never happen. The topic has been brought up on Reddit/r/staples multiple times. There is simply no good side to show and they have no interest in displaying or "fixing" the real issues. Also, as others have stated, they actually reward good employees at the end of the show, so, this would never happen.
Ron needs to go undercover boss to see how bad this company is failing
Problematic customers outweigh regular customers lately. Between the way coupons are applied to how Rewards are gained there are constant issues. Last weeks coupon for % of any regular priced item was a joke because it obviously did not apply to things that were on sale, yet stores were told they are not allowed to say "NO" to a customer, so you end up with constant overrides. Upper management are simply idiots. The RVP of Region 1 has nothing good to say about anyone in any store. He constantly sends out nasty emails like "Due to the failure of managers to do XXX" or "Because stores can't manage to greet every customer...", never anything positive. Yet he is accepting a free trip (President's Club) earned by the efforts of his stores.
"How can I help you" has been a discontinued practice in our store, we are simply too busy and too short staffed to do it