Yet another useless, pointless id--t who doesn’t know what she wants, constantly changes directions, and making reckless decisions that have resulted in a chaotic CX org. Every move is not just misguided but actively unproductive, wasting time, resources, and energy for everyone involved. The business leads are completely in a chokehold, unable to make any progress or align on a clear strategy. Morale is plummeting as confusion mounts, and what could have been strategic improvements are now just constant setbacks, leaving the entire team scrambling to pick up the pieces.
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All you need to know about the new CX Leadership:
Day 1: "We want TAC to be the differentiator!"
Day 2: TAC Belgium gone.
from Joe Pinto who is a technocrat and an engineer to Liz who was an admin assistant .....what a Slide and deterioration !!!!! unbelievable !!!!!!
I think Liz got caught getting a strategy inputs from chatgpt in the middle of model updates. Hence the incohesive and changing strategies.
She’s using the APIs guys give her a break.
The new CX model is just the old CX model with nicer powerpoints.
Don’t even get me started on the scattershot hiring they’re doing right now. It’s wall over the place - completely pointless and a colossal waste of time for everyone involved. The people who actually make it through are going to be under a microscope from day one.
All these LRs and we still have all useless ELT
I’m amazed at how this individual continues going from BU to BU, only to leave it in ashes upon her departure. IoT, AppDynamics, and now CX.
Normally any other company would have tossed her out the plane with a golden parachute, but Cisco ELT appears determined to implode the company. CX quality in the name of efficiency has gone downhill even when compared to as recently as last year.
Liz and V2MOMA are the biggest disasters in cisco Ever. I really mean it.
Outside asset management company. We have a program where end customer contracts are reviewed during renewal, the bare minimum coverage is renewed for next cycle; and then competitors like Fortinet and Palo are brought in to migrate. Business is very brisk. Many, many leads for new customers reaching out to seek to get out in 2025 cycle. Many long established SMB Cisco customers are leaving, living it first hand and making a second post LR'd career from it. Sad to see it, but it is indeed happening. Repeat theme is repeating poor TAC performance and feeling of expensive cost versus required effort of customer to engage Cisco.
In 4 years you'll buy the hardware on amazon and services from some pathetic partner eco system.
I haven't checked in a few years but the last time I checked there were already people trying to sell Cisco gear via Amazon. Networking is like many businesses where anything high end sold through a discount channel has its warranty voided. At least for Cisco, in addition to a loss of hardware support the software is licensed in a way that it cannot be transferred when the hardware is resold.
Sad, but typical behavior at Cisco .... smh all the time
Enlighten us outsiders with insights that Liz and ELT crafting internally to sink this mother ship. I gave another year before Liz has to fire half of CX, as customers are leaving in drones.
there is a lot of infighting going on, i heard. i wonder if too many C levels are being given a platform to influence strategy, when Liz needs to take control outright.
Just when you think there's hope, there's liz. No kidding, csco is running, not crawling towards oblivion. In 4 years you'll buy the hardware on amazon and services from some pathetic partner eco system. That's not strategy. That's blind stupidity along with the incessant off shoring. Customers are done paying several hundred $ an hour for someone that can't communicate and has zero technical skills or some domestic geek squad level mo--n that shouldn't even be sitting at a 1st level help desk.