No single performance point can define our reinvention journey or path to success? Maybe not, but every performance point can.
Since the "reinvention" every performance point has been worse than the one before. That metric proves you can't reinvent what you know nothing about.
The only positives they can ever reference is savings by slashing a skilled workforce to replace it with sub par offshore support. They have too few overworked support technicians making it impossible to deliver quality service. What happens when remove a sturdy foundation and replace it with cream cheese?
Any loyal customers will soon tire of that, and what's left of sales is hard pressed to sell this dumpster fire to any customer.
Jump off the toboggan shareholders or let the grinning orangutan steer you into a stone wall.