This is the exact strategy being implemented by the CX Centers in Europe and India. The objective appears to be the replacement of European engineers with lower-cost workers from Egypt, Jordan, and India.
While the layoffs are being justified under the pretext of AI advancements, there has been no significant increase in AI-related activities. Instead, the number of red and blue badge employees from these regions is steadily rising.
If you want to minimize the chances of being included in future layoffs, here are some recommendations:
Consistently deliver excellent services to customers.
Build strong relationships with customers, ensuring they rely on you and value working with you—whether you’re with Cisco or outside the organization.
Communicate with customers in their local language, avoiding the use of English in both verbal and written communications.
Apply the same principle to deliverables—there is no internal policy mandating English-only documentation.
Use local European languages in Webex groups and team discussions.
If your manager asks you to onboard non-European colleagues, emphasize that communicating in the native local language is critical for maintaining high-quality customer relationships.
If you suspect any illegal layoffs, report the issue to the local labor inspection authorities.
Many European customers have expressed dissatisfaction with the quality of services provided by non-European workers. If you are affected by layoffs, reach out to your customers and explore whether they can hire you directly. Often, it may be more cost-effective for them to hire you than to renew a contract with Cisco.
The European market remains one of the most profitable for Cisco. However, capitalism tends to disregard Europe’s linguistic, cultural, and legal diversity. For Europeans, these aspects are assets that can offer protection.
There have been instances where CX Centers in Europe allegedly bribed corrupt governments to secure work permits for non-European employees. Some use umbrella companies with European addresses, requiring red badge employees to occasionally travel to renew work permits.