Thread regarding Xerox Corp. layoffs

Nope

You said........
When will AI be embedded on machines and diagnose service issues itself? Then you can get rid of more techs SB.

I say..........
When will AI be embedded into SB so that he can start making smart decisions?

Whaaa

When will AI be embedded on machines and diagnose service issues itself? Then you can get rid of more techs SB.

SB totally deaf on this one issue, absolutely number one complaint by customers is HCL call centers.
Can get into formula one racing but ignores the facts on the ground.

buh bye

Call Centers? Well, I mean that makes sense right?

No more customers to call the customer call centers. (They’ve all went with either dealers or the competition in the last 2-4 years)

So yea. Let’s look at the call center “numbers”. Less than 3 minute wait time? Must have too few customers calling and too many customer service reps available, so let’s get that number back up to 8 minute hold times (so customers will just hang up after 6 minutes, thereby DECREASING the number of service requests!

THEN , (and you saw this coming) the Xerox “Senior Management” will realize that they have too many service reps because there are too few customers calling in for service (attributed to Marketing’s EXCELLENT brochures about FujiFilms EXCELLENT equipment reliably) and will then “transition” more service reps to HCL ( translation - Fire them in 6 months… seriously, who doesn’t see this?)

And then the Xerox “Holding Company” “Senior Manager’s” will hoist a tall glass of champagne or Bourbon whilst enjoying their Kobe Beef Steak Dinner hob-knobbing with the Aston Martin Formula 1 racing team and cranking out marketing messages about being with a “winning team”, spouting how Xerox is now a “technology company”.

In reality they are a reseller.

Happy Holidays - Stevie B

Where? Which centers?

call centers

I haven't heard of anything in Webster, yet. Rather than posting vague statements please say what locations and orgs.

Where, world wide?