So how long do we think it’ll take before they outsource and get rid of all of credentialing? That’s what it sounded like to me in that meeting
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Every passing day becomes more and more painful with the ineptitude we encounter internally. A good portion of our jobs is managing client compliance expectations since our internal processes su-k compared to our competitors. I always get the same answer that we cannot compare our compliance processes to our competitors. Why…because they are meeting the client’s expectations and we are not! Multiple clients have voiced these compliance frustrations.
I was going to say they already started that process when they started outsourcing. Unfortunately, I don't see the the credentialing department being around much longer. Essentially they will be around until the outsourcing people are fully trained.
If you're in the credentialing department or any department that is being outsourced, I'd get out ASAP! Once the outsourcing members are fully trained there isn't a need for the people in those departments.
It’s already in the works.
The Service Desk has already been taken from the US and moved offshore. All that's left onshore from the Service Desk are a handful of more technical engineers.