30 plus RIF’ed. Remaining getting kicked out.
CEO in a hurry to sell the building to earn her new set of pearls
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This is verified information. Also, all employees are now moving remote, even after they announced during a town hall meeting earlier in the year that all employees are coming back into the office. Now with limited staff in the building, only training for franchisees is happening and then will most likely move to Atlanta, or move to be online/virtual. Costs for TUPSS SSC continue to increase as they continue to increase support for field operations personnel and I assume also reduce size of their executive leadership team since they will be "bottom" heavy with field support/franchise consultants managing day to day support. They are and have been moving to a more streamlined and no nonsense approach to business, meaning here is the directive/memo/process, follow it and if not they escalate. The days of compassion, and rational thought on problem resolution and support are no longer. They solve for UPS then TUPSS then you, the franchisee, keeping the customer count up and exiting UPS customers in your store is the only focus. They push CX approach/pill to the franchise owner but don't take the pill them selves. They are not concerned with pleasing their franchise consultants or operations managers and for sure are behind on training their staff to support the current demands of the network. UPS how ever is equiped to handle this transition and execute this "paramilitary" style approach to management and business... TUPSS is no longer TUPSS. It is UPS folks... The financial management is under UPS as of few years now. That was the major catalyst for the transition and then repurchase of development territories from area Franchise owners, then purchase of dozens of franchise units. Transformation has begun...
Dollar day sales/ cutting to bump up the look of peak season profits kitty?