What does this team do?
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@1lkm+1u6YOdZr positive comments are not allowed on this forum. Only rants
I worked for FedEx up until recently and moved over to CISCO - in Sales we had access to Teams, Zoom, Webex. Internally, we would use Teams as the primary collaboration platform, Zoom as the common video platform, and Webex... well it just sat there collecting dust. Of all my clients, I think only one used Webex. The rest were using Teams or Zoom for the day to day stuff.
This is all anecdotal of course, but I don't think I know of anyone else in my sphere who uses Webex other than me now.
and yet Webex continues to seal great deals because Teams has abysmal options when it comes to telephony and zoom is basically only good for video calls.
Zoom did a brilliant job of marketing at the onset of the pandemic and offered the use of their product for free. The bosses at Webex didn't make the same offer and all Cisco could do was sit on the sideline and watch Zoom snap up market share. MS Teams is part of the O365 suite of products, so which collaboration application do you think IT departments would choose if they already have O365 implemented?
Webex could be so much better if they'd just listen to their own internal users. How many years do we have to complain about the sharing controls at the top of the screen getting in the way of getting to the window frame's controls when in full screen or near full screen size? Put the controls on the sides and allow the user to pick left or right.
Windows and macOS allow users to put the start/task bar and Dock on top, bottom, or left/right sides of the screen. How hard is that to do?
The pandemic was the biggest layup / softball for Webex — galactic opportunity for Cisco. And they wiffed. Stunning failure.
My experience using both Teams and Webex is that the sound quality on Webex was far on above that on choppy full IP teams. Still Teams was pushed in for cost savings I am certain. Teams is also bossware that provides a lot of employee tracking that most users are unaware of. I would suggest that you market Webex to leadership and sales teams that would be disadvantaged by the sound quality issues. I wouldn't want to be making a pitch with a choppy audio product.
The tribe has spoken Webex. It’s time for you to go.
Funny how every company out there integrates with slack or teams but nobody ever mentions webex ever… zero nada… our marketing and sales teams doing something very wrong