The title says it all. After this week, with the botched rollout out of Gainwell Now, multiple self-inflicted incidents throughout multiple accounts. People acting as if they're summer interns or fresh out of college.
ITIL is just a acronym they use. They might as well just say they are FUBAR compliant.
Let's design for single point of failures and let those who haven't got a clue, play house. Then when things go south, watch upper management try to blame everyone but themselves for the direction of how things are not working out.