When I was there the middle managers were like Stepford Wives in their slavish devotion to "Metrics". "Metrics" are the ineffective manager's proxy for actual results. If they can't get objective results then they make darn sure their "Metrics" look awesome. TIAA has always had managers that are pretty much worthless drones just trying to hold their job and their bonus. you don't get to be a manager at TIAA by thinking for yourself or finding ways of improving things....all that will do is put a target on your back from other managers who don't wan't you as their potential competition. In this regard, TIAA is a veritable symphony of managerial clodpoles. There was an actual TIAA client long ago who said “Not everything that can be counted counts. Not everything that counts can be counted.” But he was a smart man. Id--ts in positions of management will find things to count and dedicate their existence to having others count these things, regardless of whether or not they count for anything. Such is TIAA.
So true, @1sxv+1ttkraNN.