Thread regarding Xerox Corp. layoffs

I am on conference calls lately and the TCS contingent is "supposed" to be on the call. When the call organizer asks for TCS information there is stone cold silence. They are either on mute with no input or not on the call. This is the work support model Xerox is selling out to. TCS is supposed to be on calls and either they are not or have no input when asked. They have action items...but mums the word. Off shore support is worse than a joke...it is non-existent.

As stated in a previous post, the current IT group is so terribly bad. Poorest leadership and management I have ever witnessed, too. No manager is an advocate for their employees. Managers today are just trying to hang in until they reach an appropriate time to abandon ship. Managers have no loyalty to the company nor to their employees. In short order, Xerox will collapse and some so called "managers" will walk away fat and happy. On the other side of that are employees that have been run into the ground.

Young, as in no experience. PPPFFFFTTT!!!

Time to bring in younger leaders. Get this company back to prime time and off of 60 minutes.

It is important to understand how "things were done" so you know what you are breaking when implementing change. The main reason we have so many terrible processes today is that decision makers are too far away from the real work to decide. They try to default to "common sense" (although futile) for change approval and don't understand what they are being asked. Some really horrible ideas floating around these days because the brown nosers in "leadership" don't know anything. This is currently the worst leadership team I have ever worked with. Particularly in IT. No consideration of requirements or quality, only cost and gaining the ability to claim some sort of success. Or transfer out before the end of the project like the woman who lead the HR system project.

My take, upper management has zero sight at the level where the work happens. I spoke with a field service manager lately and they said they had one single equipment install for a month. Really...one equipment install for a month! Upper management, regarding all the outsourcing of jobs, since they have no insight or knowledge of employees do, have the mindset "anyone can do the work". Okay, try handing off decades of pertinent systems knowledge in six weeks. The off shore contingent has no vested interest in Xerox doing well and could not care less. Xerox has sold out to the cheapest employee base and they will suffer more in the long run. The knowledge walking out in past few years and today cannot be replaced.

“ went with proprietary source control while everyone else moved to Git”

lol, if you really think the choice of software version control system had any measurable impact at all on the overall success or failure of any program, you have an incredibly myopic view of product development. maybe you think the use of homegrown event and problem tracking systems somehow sank the company? perhaps try broadening your thinking a bit.

without making the corresponding changes to the product development process

Those losers layered Agile on top of TTM and went with proprietary source control while everyone else moved to Git. Short bus man, helmets and sippy cups for those managers.

The issue wasn’t lean six sigma per se. The problem was making that degree of investment in LSS training without making the corresponding changes to the product development process to appropriately staff and front-load the design and modeling activities, and deferring development of Sim-B0/B0 machines to later. Once you start building early models, the engineering effort invariably gets focused on chasing issues in that hardware & software. But when you have a bunch of engineers on staff and not that many products in the pipeline, product management is (understandably?) motivated to get those people working doing something that looks like progress to leadership.

The black belt thing.

How could management not see Lean Six Sigma as anything but snake oil? They must have taken the short bus to school.

But that's so funny because they definitely haven't always "done it that way." It used to be "Customer Obsession." We used to have profit sharing. And I might be mis-remembering but the 401k match used to be much higher. But Xerox isn't the only one that only offers enough toner to replace when you're almost out. They are far from the only ones that tracked their service techs and sent them out based on some logistics from someone sending them out sitting in another country that didn't know how long it took in traffic. The black belt thing. What a waste. It never captures the value of those that keep the customer relationships. It's all about money. For the C-levels and top investors, but not for anyone else. They do not care about customers. They do not even care if Xerox exists anymore. The fact that it does speaks volumes for everyone out on the front lines keeping it standing on stilts.

Way too late, too far gone, move on. With regrets

We currently have a culture of leaders without any skills, or any intention to actually work. Almost every meeting I am in has a component of "well who is going to do that". Particularly within XIM. Most managers are allergic to any effort that takes more than a couple of weeks or attaches accountability.

totally agree, the service VP's are just yes men, no one wants to push back on leadership, as long as they feel they will last through the next round of cuts, they will kiss *ss to save their jobs, I moved to another state and was told I can't manage from another state so they let me go, thank you P.H. for making my life easier

Agree with the post. As a former employee and having worked at other large companies since departing, it is striking to see how arrogant the leadership had always been … and almost always wrong.

Need a younger generation of leaders for this company to evolve and win in today's industry. Partner with Amazon, sponsor Thursday Night Football, integrate more mobile app technology. Gen Z and Millenials live off their phones, start there.

Xerox is useless. Completely. Anyone with an IQ remotely above room temperature is long gone. Scoundrels and very foolish people, scared of their own shadow are all that’s left there to repair or sell you equipment. Major accounts suing xerox and returning equipment. Xerox just does stuff without thinking it through, and everyone be damned if you question it. To H e l l with the ramifications!!
By far the worst company I have ever worked at. And Konica Minolta is right up there with them. The arrogance and stupidity are remarkable. As if that wasn’t enough…they keep doing it. Beyond incredible people. Shaking my head at the inept management and fools thinking they will retire there. If I hadn’t seen it with my own eyes, I would never believed it possible. Giving out xerox stock for Halloween this year, as it’s Cheaper than candy…🎃. Making use of the garbage left here….