John Bruno said we aren't a copier company anymore in the Fireside chat. That's the biggest joke at Xerox. The overwhelming percentage of revenue is Copiers which is a shock to nobody. But if you were trying to do a digital transformation and become a software services company wouldn't you make changes to do that? Xerox has virtually no internal people to deliver software solutions nor do they have simple software solutions to offer. 3rd party solutions are usually better. Compensation doesn't incentivize selling software for sales reps. Software pricing is way out of whack for a company who thinks they can command top dollar while providing such terrible experience in other areas. The software cost makes literally no sense which is why nobody bothers to offer it. There has not been a single training in the past 7 months regarding software other than a online training for Xerox content management that to date, I don't know a single region who has proposed it, let alone sold it. How about asking anyone at Xerox to tell us all the current customers who have been sold any software? Nobody could pull that report because it doesn't exist outside of a software reps excel tracking sheet of sold deals. Papercut makes up nearly 85-90% of our software revenue and that's mostly in the State Local Government and Education customers. You need further proof that John Bruno statement is not in alignment with what sales is selling? The VP's and managers will only ask you about lease end dates and copier upgrades. They will give you a 10 min "training" before a blitz on how to ask for a meeting for copiers. You know the saying "compensation dictates behavior"? Well until software is fairly or even heavily compensated, we will remain a dying hardware company.
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Going back to a previous post about "service tech posting". I have heard this from more than one individual. Tech postings are getting little to no responses. The word on the street is Xerox pays a low salary, work expectation is high and the application used (Service Now) is way to cumbersome and confusing. I will say this...COVID was the great equalizer. It brought down many companies. Too many businesses realized they can work just as effective from a home office. The entire work culture changed and Xerox did not keep up nor adjust. I guess the adjustment was India.
"ROFLMAO what's the point of a service tech posting? Go back to comparing the peanut butter prices between Aldi and Wally World."
That is exactly how the C suite thinks of us.
I'm a field service technician. People just want a working copier. They want something not made with inferior cheap plastic that breaks, gears snap off the shaft, bad soldering, poor wiring, hfsi that don't make it to high useage.
Teachers, government offices, businesses, they just want something they can print and copy from.
How many times have you heard "can you take all these apps off the touch screen? I only copy and fax" or "I only use the scan to desktop" or something similar?
You can invest in AI, apps, etc. and have money thrown at you, but no one wants this garbage. Just like any other business, they just want something reliable or after the contract expires, they go somewhere else.
Apps are not profitable, they should go back to including them with copier. XWS doesn't include apps, yet papercut does. Xerox wake up..
The software in the copiers doesn't work, he knows that right?
Has Carear been sold to anyone since being acquired in 2021? Docushare?
your mistake is thinking they really care they will say anything
why is it that every poster on here that seems to be from the sales side of the company does not seem to understand the difference between a copier and a printer?
JB just another clueless clown spouting off about things he knows little about ..
How did Xerox find these guys ..SB & JB.
Laurel and Hardy..
Xerox don’t know what they want to be!
I laugh when they want to offer advice on streaming a process, they can’t automate toner ordering.
Ask yourself the question would you allow Xerox to look after your IT when in some cases they leave machines without toner ! And that supposedly the core product .