Thread regarding Gainwell Technologies layoffs

Departments that will cease to exist in US

Only bare bones will be left here - 99% will be offahored within next 6-9months. Here are a few -

  1. BPO/Call centers - philllipines 1000 ppl hired
  2. ITO - mostly on cloud - GEIndia to support
  3. HR and Finance/accounting
  4. Product/Engg developers/BAs/Architects/ScrumMasters are already hired at offshored

Any guesses who else??

Any guesses

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| 5792 views | | 53 replies (last July 18, 2024) | Reply
Post ID: @OP+1tj0FwQm

53 replies (most recent on top)

100% agree with Ronnie.

No need to keep the Operational Excellence team around if they aren’t allowed to bring about change and value to the organization.

Why wait until the end of the year? Gainwell makes some strange decisions.

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Post ID: @gqiy+1tj0FwQm

@New Hire

That team has been around for 3 or 4 years. They have had virtually zero success making any meaningful impact or change. The leaders at Gainwell pretend that they want change and act like it’s a good idea but when it comes time to actually do something they bail and will not make any changes. Or if any change happens they revert back to the old way shortly after making any changes.

Sadly the OPEX team is a money drain on Gainwell. And Gainwell is to blame for that drain. The culture is so bad that the people on that team have no chance of success. Gainwell has set them up to fail.

So eliminating that team will have no negative impact on the business. Really it’s surprising that this team hasn’t been cut well before now.

The upside to eliminating that team is if the two leaders mentioned get cut. They both have no business managing people.

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Post ID: @gmza+1tj0FwQm

@Tom

How long has the OPEX team been in existence? What kind of success have they had over that time period?

Every day that goes by I worry for my job. I hear about all of these failing accounts. Missed SLAs and accounts on corrective action plans. So much turmoil going on. And it sounds like the finances are a shambles. Operating in the red. I sure wish I would have done a little bit of deeper research before jumping on board with Gainwell.

Hoping I hold on for a bit until I can find another job. But with the Provider Enrollment revamp failing miserably I think that was the final straw for the Operational Excellence team.

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Post ID: @gmjz+1tj0FwQm

Until the culture changes at Gainwell a department like the Operational Excellence department is pretty much worthless. And saddling it with these two terrible leaders just compounds the problem. I am sure this is a good team of people. However they simply cannot be successful in this Gainwell environment. Time to let them go. This has to be a million per year savings if not more for the organization.

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Post ID: @ecux+1tj0FwQm

@New Hire

How is your boss to work for? Are they a good leader? Do you know if they will be eliminated with the Operational Excellence team?

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Post ID: @adja+1tj0FwQm

@Run run Tun
@new hire

I have only been with Gainwell for about two years and I’m completely dead inside.

I’ve never worked at a place so horrible.

The only advice you need is that you should leave Gainwell as soon as you are able.

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Post ID: @8dpn+1tj0FwQm

@new hire I would NOT transfer to any department in this company. They are liars and deceitful. Try your best to secure another job. The job market is horrible so you should network with family, friends old and new to see who’s hiring. Blindly getting a job based credentials is not working anymore. Most external job postings are required to post them knowing they are giving it to an internal employee so it su-ks. You could be one of the lucky ones but it’s really about who you know. It’s the only reason I’m still here and dying inside.

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Post ID: @8svo+1tj0FwQm

@New Hire

Everyone working at Gainwell made a poor career choice.

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Post ID: @7xzs+1tj0FwQm

Reply to New Hire: We all did.

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Post ID: @7pwz+1tj0FwQm

Reply to Burp - You said it - This place has started me drinking and I've moved to Xanax to settle down.

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Post ID: @7vli+1tj0FwQm

It looks like I have made an extremely poor career choice by joining Gainwell. And joining the Operational Excellence team.

I hope the position lasts until I can land another job.

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Post ID: @7ctp+1tj0FwQm

Ha experienced the widget A scenario with autosys more than once.

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Post ID: @7tcv+1tj0FwQm

@New Hire

They require you to be in your current positIon for a year to do a transfer, unless you have good friends in high places

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Post ID: @7its+1tj0FwQm

With the Operational Excellence team being eliminated by the end of the year my job will be eliminated soon. Is it easy to transfer to another department at Gainwell? Is this a smart decision? I just took this job and it may be difficult to find other employment very quickly. Thanks for your input.

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Post ID: @7idm+1tj0FwQm

Cheers to the downfall of Gainwell!

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Post ID: @6mne+1tj0FwQm

If I could explain what I saw and had to deal with today. Days like today don't happen very often at other companies, but for Gainwell it is the norm..

Example. Widget A is down. No one can find the much needed information in order to fix the widget. Because it's lost in the sea of unorganized Sharepoint and no one knows where or the information is obsolete because it was never updated correctly. The one person that does know or can provide that tidbit of gold. Is inaccessible or unreachable for hours.

I've been around long enough to remember the CDW commercials and Fred, the IT guy. Those commercials are an absolute depiction of what is to be at Gainwell.

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Post ID: @6rfc+1tj0FwQm

Hundreds more layoffs coming.

Funding more bonuses.

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Post ID: @6ywp+1tj0FwQm

The Sales and BD folks received bonuses while the company laid off hundreds of people. Terrible.

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Post ID: @6nxg+1tj0FwQm

Gainwell will definitely drive a person to having a drinking habit.

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Post ID: @6cpi+1tj0FwQm

I'm doing ribs

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Post ID: @6hqd+1tj0FwQm

There are no work hours at Gainwell. Most people aren't working.

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Post ID: @6uhh+1tj0FwQm

Why is it that the majority of the posts on here happen during work hours?

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Post ID: @6frx+1tj0FwQm

How many more Accenture cronies will Mark hire during the next layoff wave?

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Post ID: @5idn+1tj0FwQm

Gainwell is in such a poor place to work.

It’s amazing that the whistleblowers haven’t burned them to the ground.

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Post ID: @4mdo+1tj0FwQm

I feel bad for all of us! You say no one is safe. How is HMS Legacy affected by layoffs? Our contracts are specific such as the work can’t be offshored or they can’t use a vendor. If the clients find out thats a breach and major liquidated damages. Seems like we would ride it out until we are sold next year or am I just delusional. I cannot see another year with this chaos, dishonesty, inexperienced leadership, etc. this is the worst company ever. HMS is just as affected and we’re treated like horrible stepchildren that nobody wants. Yet we are bringing in Millions of dollars each month and still doesn’t seem like enough for GainHELL.

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Post ID: @4fas+1tj0FwQm

I can confirm operational excellence team to be eliminated by the end of the calendar year.

The provider enrollment revamp failure along with the lack of success with measurable improvements has leadership seeing this team as a cost that simply isn’t delivering.

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Post ID: @4bgw+1tj0FwQm

I hear the layoff rate/goal is 50 per week. Not hundreds, but not insignificant either.

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Post ID: @3ytq+1tj0FwQm

Shout out to all the grillers and gamers for another week down of doing nothing and getting paid for it here at Gainwell. This beer on the clock is for you

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Post ID: @3whr+1tj0FwQm

New Hire

Operational Excellence team is set to be eliminated by the end of the year.

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Post ID: @3iyb+1tj0FwQm

Please if anyone at all has some insight into when the operational excellence team might be cut please speak up.

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Post ID: @3ycf+1tj0FwQm

And this is exactly why the OPEX team is being eliminated.

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Post ID: @3cdc+1tj0FwQm

The previous was an objective summary without unnecessary venom.

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Post ID: @3zqh+1tj0FwQm

Here are just some of the issues that plague the company. I'm going to generalize on purpose.

  1. Managers who have little or no hands-on experience in the areas for which they manage. I hate to bash the project managers, but many of them are those type of managers. They've been put over departments without paying their dues and gaining the necessary experience.
  2. Lack of standardization throughout the company. Particularly among accounts and departments within those accounts. Whether it be using an isolate instance of ServiceNow or some other ticketing system. And that goes for monitoring/alerting/escalation, processes and procedures that are not government by the client (Internal)
  3. Supposed Subject Matter Experts (SME) over particular applications or system that really aren't SME's.
  4. Inability to follow simple ITIL anything.
  5. Instead of gearing processes and tools or even providing sufficient tools for a suppose to be technical company. Everything is geared towards non-technical or generalized administration.
  6. The same upper level managers telling everyone, we understand that mistakes were made and might have been our fault. But we're going to do better and go down a different avenue. They start off with good intentions down a new path, but somehow end back up with the same processes, procedures and organizational malfunctions as before.

And wait.... There's more.

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Post ID: @3gyb+1tj0FwQm

Gainwell is like a bad restaurant. They serve bad food and have bad service. The customers coming are declining because of it. So the owners are getting desperate. They are trying to sell things that they don’t know how to make. And when they attempt to make these things they don’t have the ingredients or the chef that knows how to make them. So they don’t even try to make them. But they have the customers inside the restaurant already. And they are hungry for pizza and the chef only knows how to make burgers. So they are starting to leave bad yelp reviews and complaining to the manager. And they are complaining to the manager. And they are threatening to sue. And they are vowing to never come back.

Gainwell is a bad owner…

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Post ID: @2rcf+1tj0FwQm

@2jaf+1tj0FwQm

What company are you working for?

The layoffs have not been overblown. When they happen weekly they total up to a pretty significant amount. Hundreds every week is a significant concern. Keeping your head in the sand about reality is choosing to not acknowledge the truth. The truth is this will continue. This will increase. More jobs will be offshored. Everyone is at risk. It’s all about money. This company doesn’t care about you. In fact they want to operate without you because you cost money. Too much money. It’s just a matter of time until the majority of us are fired and replaced with a much cheaper offshore alternative.

So calling it overblown is nonsense. This is serious. We are all in danger. And with the company operating in the red and doing things illegally and unethically that just makes the problem bigger. Time to wake up.

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Post ID: @2pvo+1tj0FwQm

The amount of layoffs have been way overblown. Period. I’m not sure what kind of perverse pleasure people get trying to fear monger, but, whatever, have fun with that I guess

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Post ID: @2jaf+1tj0FwQm

Agree to this last post. One mentioned about fear mongering and called posters here I’d-ot is himself a big fool as he felt the way he feels - staying within his shell and not being fully aware of the WFRs going on every week.

Now, what should “new hire” personal and other 14K+ personnel do -
Just pray for your lives and start looking for another job!

No one is safe as Veritas can even offshore mgmt.

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Post ID: @2bod+1tj0FwQm

New Hire

I disagree with the previous post. Plenty of posts on here have been accurate. Definitely not all of them. But if you can read between the lines there is truth to be gained.

For example Zen posted that the ROC team would be eliminated. And it was eliminated. He also posted that layoffs would happen nearly weekly. They have happened nearly weekly.

Reality is that everyone is at risk of layoff. Teams can and will be eliminated as offshoring grows. I can’t speak to your team specifically. But just want to say that there are truths here to be learned.

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Post ID: @1ige+1tj0FwQm

New Hire: I wouldn’t get too nervous. Most of the posts here have been proven to be fear mongering where posters get some kind of thrill pretending to have inside scoop and posting about. Almost nothing has come true. That being said, the company IS kind of sh-t, there’s no denying that. Just don’t get too worked up about the id--ts posting here who claim to have inside knowledge…they don’t.

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Post ID: @1mab+1tj0FwQm

I’m not expecting to do cutting edge work.

But I was expecting to work.

If my team is at risk of being eliminated then my job will be eliminated.

Just wanting to know how long I have before the OPEX team is cut.

If anyone has answers I would appreciate knowing.

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Post ID: @1vwq+1tj0FwQm

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