I am actually embarrassed on how poor this call is. There hasn't been a single topic on strategy...all the Q&A is saying is we will talk about this in mid-July...why have this call then? If this is what we get to look forward to for FY25, the sinking ship is going to sink faster
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CX and Strategic in the same sentence is halarious. That org are 95% made up of useful idi0ts is a waste of oxygen, overpriced, and should be spun out of thr company to see how long they last. Keep support, spin everything else out back to India.
So don’t tease me… 😆 but are you saying the end is near for all those ridiculous VPs in CX? The Stackers as we like to call them? Cuz I got some party plans I’ll need to get underway.
New org structure. Starting Day One. We are moving ahead. Gary taking no prisoners on this one. Can't see Chuck lasting the year.
Monster reorg is in works, and most managers and directors would be in it… cleaning the dirty slate once and for good. Panic but things will start to turn around. Pack your bags directors.
Yes, you are the only one who misses MM.
Am I the only one starting to miss MM? :)
Someone below is saying a monster reorg is coming in July.
While I believe a monster reorg is coming I thought that would be in the first part of Q1
Which one is it ?
Liz's strategy is to hang on as long as she can in order to collect that big paycheck - like everyone else on the ELT.
None of them have a plan or could execute a plan if they did.
Abandon ship! Abandon ship!
That call exemplifies some of the challenges in Cisco's leadership approach across departments. The current focus on certain ideological perspectives, while intended to promote inclusivity, may be impacting overall organizational effectiveness. This situation is reminiscent of overly optimistic assessments that can precede unforeseen difficulties.
There are many people in CX that DO understand customer needs and can meet those needs with innovations using existing data, AI/ML, Splunk, and other tools. Many go all-in and actually build very useful things from scratch. The challenge is that CX leadership past 5 years that has never been in the delivery role does not value the knowledge and experience that exists right in their own organizations. Simple strategy should be to listen to those that know what they are talking about, derive strategy from those conversations, and pivot where necessary. Instead, they listen to those with no experience, no networking skills (networks are complex!), and no customer facing history who drown out the voice of the field, usually spending all of the CX time and resources on useless development, such as CX Cloud or the next new "data platform".
The iceberg is ahead and Cisco is The Titanic, huge, immovable with the bridge stuck in their historic ways with no clue how to change course or embrace new methods. The inevitable will happen.
With the monster reorg and layoffs coming in July agree there was no reason to have this waste of time call
Liz and SLT are lost. They only know how to put two vowels (AI) together. Have they looked at the recent announcements from peer group (HPE, DELL Technologies, NVIDIA, Arista, SuperMicro, Juniper, etc.). The channel partner teams and services teams are being clear direction. Where is the direction from Liz and her Field leaders (Harry, Adele, etc.). The Success Track story is dead and customers know it. Does CX know how to compete in the age of AI? it just cannot be "go sell Splunk". By end of this CY24 an into next year, CX will be so behind the competitors in Services offers in emerging areas where the spend is going vs legacy (DNAC, ACI, and other proprietary areas we keep investing in).
How many of them are sitting with customers deeply and really trying to understand and offer valuable insights on how CX can help in the AI world we are in. Many of our customers that I support have already demonstrated and hinted they can't wait until contracts are up for renewal and they will draw-down these contracts and reduce them in renewal time. There is no innovation vs basic adoption services. Customers want to innovate for their business and that is why those company's stocks will continue to do well.
Recirculating hot air in company broadcast meetings is getting old. SLT and Liz need to stop thinking they are talking to 5 year old children.
Time to move on from Cisco soon. Its inevitable one way or another.
I have have thru cancer boo hoo
What an absolute disaster. Stating the obvious and nothing new or innovative. We have AI! We have AI! OMGGG
This is 'ad hoc' and not organized. The lady on the right was on her cell phone! I'm very afraid if this is where we are today. Nothing new was shared as it was focused on the methodology of customer success and being customer centric. It had nothing to do with strategy. Any senior leader could have said the exact same message (and probably has over the past 5-6 years). I thought this was an actual strategy deep dive with unique value and perspective from Liz, not more messaging on customer success.