Anyone have an update for the supposed layoff coming up for frontline especially for Digital?
68 replies (most recent on top)
Who? Do you have concrete information?
This isn’t just digital service
It's hard to believe that we, Digital service (remote) will be let go. Part of me hopes it's not true!
Digital here, If they let us go this month or maybe I should say when they let us go, don’t be sad. You know ahead of time, not everyone has that advantage. They are saving all of us from more misery! I can promise you, the service team to them is equal to trash stuck to the bottom of their shoe. We deserve better. Letting us go will end up being the best thing they can do! I for one am tired of being lied to. I’m with the last person that commented, let us go, give us our owed severance and we can watch this company can sink into the abyss, because if it’s poor management.
Digital service here. They have put us in a miserable position. Phones either all day or do agility move every day but yet say we are priority digital. No we're not. Unattainable metrics all the way around. I think most of us are just waiting and hoping for a severance package. I have been a number of agents that had left after we were told in a quick short meeting by an l4 that we would be put into phones as needed. How is it as needed when wfm is scheduling phone a week out. Why can't they be honest and say JSL is taking over the digital channel both SMS and chat. We will wait and see what happens next Friday June 21st!!
They are really risking thier business to save some coins smh
Yes, it would be extremely sh---y for Wayfair to dump all of us for off shore agents. Let’s be real, though. They are paying 6 or more off shore agents the same amount that they would pay one of us. Their customer service experience will prove to be sh---y, and this will reflect in their sales over time.
I am on a ticket based team and it would be really sad if they go away with Ticket based teams these oversea agents are not fully ready to take over they are extremely careless of orders and customers needs this is awful to read how Wayfair can just throw us away after all the hard work we do or did some of us even helped train these overseas agents it’s hard living in the US now all these jobs getting taking away from us
Digital agent here, while I do not have evidence, it would not shock me if we are RIF'd or given the option to move to phones permanently or leave.
April they basically told all digital teams in a 15 min meeting that moving forward we would be expected to help with phone volume when the need arises. Most of us haven't been on phones in years so we had to go thru training. None of us wanted it and a lot of folks now had to rearrange everything in their life's to accommodate this change.
May 28th they forced us on 2 weeks of phones all day every day until this past week. The first week was the memorial sales so that made sense, the 2nd week all they could provide was "10% increase" and we have to help and it will stay this way moving forward.
We were advised we are still solely digital agents but with this a lot of us basically feel like flex agents despite never signing up for this.
The leader of our organization is very dismissive of our concerns and barely gives us any updates or solid reasoning on any changes. While we understand he's not making the decisions, he can't provide us anything to feel secure about our jobs. JSL has basically taken over sms and digital and the way they work with customers and provide expectations have been awful. Orders are constantly messed up and follow ups they promise are never being done.
Our L2 told us on Friday that they have heard about the layoffs. L2 said it's coming on the 21st. It adds up. They love to cut people on payday. I am worried. All the jobs are going overseas.
This lay off has been rumored and posted here for weeks. The only thing that has changed recently, is the date and the actors. This has been rumored the layoff was for Frontline US remote agents, because they already have backups to take their place right now. An entire Jamaican team with over 400 agents in digital and a whole premise site in Athens. And now it’s rumored that it’s mostly going to be L 3, 4, and 5’s and ticket teams? Seriously is it all the above at this point? Ticket teams like SET, RMT and Rpops are already thinned in the US. They were eliminated in January. India and Jamaica have taken over most of those jobs handling tickets, poorly, I might add but they are in the majority working them. Even part of LPS has been moved to India for tickets and phones. So saying ticket teams will get hit the hardest, just means the handful left in the US will be leaving. The bigger impact would fall on frontline. And respectfully anyone not seeing these posts on frontline, I fear are going to get blindsided if that is the case. If anyone works digital or phones can verify what I have heard through the grapevine about the mess they have been going through, it’s sounds like it’s been pure misery for them, especially tenured agents. They have been trashed on for months. Props to all of you that have been treated that way in service and are still here taking it. It’s pathetic if what I’ve heard is true. You all have my respect.
Hey can someone with the blind screenshot it or something and put it on here most of us can't get on the blind or can't find the post? Thanks!
In house? Like remote Digital service?
I’ve heard multiple North America & Europe teams will be potentially impacted during our team meeting this afternoon. Supposedly, this is happening on 06/21. This includes a lot of in house operations that are being ramped up to service by offshore folks. Basically anyone that deals with tickets is at a potential risk as management sees it’s far cheaper to ship off jobs, even if those require more technical skills. Good luck everyone!
To whomever posted this: The new confirmed date is June 21. How is this confirmed?
Where? on Blind?
There's a new post about this on Blind. Says it's going to be a bigger RIF than January. Focusing on L3, L4, and L5, but that doesn't mean others won't be impacted.
How is this confirmed??
All ticket based teams? Nearly all departments use tickets to get work done/track projects, so this sounds really massive if that is the case.
Has anyone heard who all will be in this June 21st layoff?
Confirmed? How do you know??
When did the date change? Every recent thread on here has stated the proposed layoff for frontline was June 28th? Most frontline agents have heard the rumor at this point, but not for the 21st of June.
The new confirmed date is June 21.
I think the next mass RIF will come in July, possibly August. Gives them time to know numbers from close of Q2, allows more time for overseas agents to train and get the kinks worked out. Sad that this company is in the state it is. (Just my personal feelings, not concrete.)
Any uppers have real knowledge about this?
Reddit had a post about digital remote
Including LPS?
I have heard that the depts that handle tickets will be getting laid off, they are all going overseas.