It’s time to think to update your business practices and customer service.
I activated my credit card and I was prompted if I want to receive activation confirmation and My reply was “ yes “ then I hear this message “sorry this feature is not working “ :-) then why did you ask me if I need confirmation :-(
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People are losing their jobs, being strung along while short-staffed just waiting for the other shoe to drop and you are complaining to these folks that the activation process isn’t great. It’s time to read the room.
Not sure what this has to do with layoffs. Rest assured though, less people means worse servicing for our customers. And it was already abysmal. I work at Citi and tried one of the account offers. Absolute worst fiasco I have ever dealt with. It took months of fighting just to get my own money back. If that's how we treat our employee accounts I can't imagine how the gen pop is treated. Citi is becoming a joke in the banking industry. Poor customer experience, poor employee experience, what exactly is Jane's goal aside from stock price?