https://www.insurancebusinessmag.com/us/news/auto-motor/state-farm-agrees-to-pay-2-million-fine-476494.aspx#:~:text=State%20Farm%20Mutual%20Automobile%20Insurance,Insurance%20(CSI)%20Troy%20Downing.
Forcing their claim reps to put comp neg on every claimant basically no matter what. They did that. There’s no refuting that. Employees were written up, job threatened, bad rating, and fired over accepting “high % of liability against the insured”.
Comp neg is a way to raise rates. Both sides get to do it. A collusive scam perpetrated by insurance companies. State Farm buys judges. Insurance companies collude to raise rates. Be afraid, buy more coverage. Accept those rate hikes. Protect those bankers. Government will force the purchase but not enforce it so be more afraid and buy more coverage. Judges are not cheap these days.
Worst thing is hire the managers from staples and give them exec positions in IT.
Opinions used to be appreciated here up until we broke up the Regions and went to the Corporate driven model in about 2012…
No! The worst thing that happened at SF is happening all over the country. No one is allowed to stste an opinion that is different from "the narrative." Good things dont happen when few are overpaid and the majority are considered minions and are not to have an opinion. McCarthyism is alive and well in both government and business. Its worse than chronyism.
Metrics work in production industry not service industry...they don't even know what numbers to use...yay consultants...
@6vzw. Very very well said! Bullseye truth! Up and down the ranks needs to know it and take corrective measures to change it.
The worst thing this company did was allow its board of directors to gut the company culture and move to a metrics based "quantity over quality" turn and burn atmosphere.
In the process they turned each role one by one into something no one wanted to do as well.
Now State Farm is exactly the same as every "use to be inferior" competitors. We now exist due to our past with no clear future. Our customers notice.
Selling something so unique as the company culture and people for short term improvements. This company will spend the rest of its life trying to chase what it once was.
The worst thing sf did was to close all the local offices and move to 4 hubs under the business plan that failed executive robert yi designed under the guidance of the current ceo.
When your "good neighbor" is a felon. There goes the value of real estate in the neighborhood. LOL
Its a business decision! HAHAHAHA! Another fine one at that.
“To their credit” please, Express is just like “comp neg” and if it’s not “injury” Property has to do so much sh-t documenting a 100% liability on the du----s insured. Express should just do most of them if our id--ts aren’t yielding but somebody making a lot of money with no wisdom at all thought it would be smart if we just accepted 80% or so no matter how d-mb our insured drivers are. ILR and Express can’t stop themselves now from reassigning everything for moving vehicles (d-mb) and some fake comp neg that a CS is supposed to make happen as long as it’s not an injury claim.
This comes up constantly on Reddit whenever “at fault claims” are discussed.
I see that in property claims that get moved to injury often, to their credit, injury doesn’t push this.