What concerns is this took so many years to figure her incompetence. Within a year of joining, MM fired every one working in leadership at CX and TAC. This way there was no threat to her position and power!
She then brought her loyal lieutenants whom she brought from Sales force, deployed Sales force tools, providing ample revenue to CRM that helped her stocks gain from CRM.
She then deployed dreaded V2MOM across Cisco which made NO sense, and no one liked but dutifully cut-and-paste and propagated across the corporation.
Somewhere along, she was made COO, allowing her to promote her gang within.
All of this was missed until now when her own V2Momma - methods and measurements didn’t do anything to Cisco bottom line. Numbers spoke for themselves citing incompetency on her and work.
The loss in CX and TAC will take years to recoup, and Cisco may never recover.