Is it just me or is IT or whatever the new reorg name is just awful?
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I hope I'm the oddball in this situation, but the Beyond Trust system they rolled out a couple of years ago has been an awful solution for the division I work in. I have thousands of back & fourth emails of them debugging why certain software features don't work because of the Beyond Trust system. My job function essentially becomes a support ticket commenter for two months out of the year. Such a waste of company resources. I feel bad for the people who have to support that system.
So SAS moving it's internal systems to the cloud resulted in a vast loss of institutional knowledge...haha, how fitting...the paradigm shift to the cloud has been SAS's greatest failure.
I believe going from laptop/hard drives/SAS servers to the cloud and OneDrive was responsible for a huge loss of precious data (programs, scripts, datasets, examples, pilots, test cases). The cost of that move is just incredible in terms of knowledge lost. I remember a friend labelling his folders as “retention 10 years” to find out everything got erased except the folder name…
I started noticing a drop off in IT capability beginning when SAS started embracing Microsoft technology several years ago. I don't know if it was due to unskilled labor or buggy MS software, or both.
As an example, I contacted the Help Desk countless times with OneDrive problems, and the "fix" was always the same: uninstall and reinstall it.
Did IT ever have a significant layoff? If so when and how many? I thought they were relying on attrition to thin the herd? Also, I’ve noticed no difference in IT quality.
Also, they’ve been told to cut costs.
Because of layoffs and increased hiring in India.