What are you honestly going to rate Schwab? I hear a lot of talk but the numbers still come in high
26 replies (most recent on top)
We were threatened with being wrote up if the managers received bad reviews! Welcome to branch he-l!
Sarah doesn't care about the EVS. She is just worried about the next Boss's Day and that her team appreciates her amazing leadership. Remember that tone deaf Blind post about Boss's Day?
The survey results are bogus. They manipulate the numbers and throw out lot of data they don't like. Glint is infamous for allowing companies to do this
As a new director I can tell you in full transparency that MDs spend an enormous amount of time trying to identify who the survey was from. It’s just one example of a toxic, untrustworthy, and petty culture. So now I don’t fill it out.
Much like everything Sch touches is not utilized in the way it was intended-for ops: myQ, Enlighten and everyone else Gallup and Glint. The survey is supposed to b used to identify what can be worked on and work on it, never intended to be used as a whipping tool for senior leaders to beat their Directors and Managers and use it to lower a leaders bonus or put them on an action plan which I have personally witnessed. If you have good survey results less you have to work on, but if the surveys are low the VP beats the cr-p out of you and you feel it in your rating, merit increase and bonus.
There was definitely talk of areas with lower scores being targeted when layoffs come around. They may not know exactly who, but a little collateral damage wouldn't matter to the higher ups. I'd stop filling it out if I were you.
@1nut+1qCxbl2a “BTW bonus pools aren’t impacted by low scores.”
Exactly, but that’s how acdirector mislead, I mean, guided his employees to drive high scores by mentioning that.
Filled out my survey with mostly 5s because I like my manager and the results don’t matter to the EC. I scored low the last 2 surveys because I think the EC is doing a terrible job leading. But all that did was hurt my direct leader. The EC doesn’t care and won’t change so I am just going to make sure my direct leader isn’t hurt by results meant to send a message to someone else.
13 years at Schwab and I have ALWAYS answered the survey honestly. NO ONE ACTUALLY CARES!!! I had a manager who had the lowest score in the firm, no one cared. I had a manager who consistently had bad scores for years, no one cared. Surveys that consistently showed that we as a team were afraid of speaking up due to fear of retaliation, no one cared. The last few Glint surveys on my team have been honest from the entire team. Scores as low as 35 for how we feel about EC communication. NO. ONE. CARES!! The only reason the scores on a firm level aren’t worse is because people are lying on these surveys but it doesn’t matter because no one cares either way. Stop wasting your time worrying about this, it doesn’t matter on any level at all.
Walt we don’t believe you. We know you got more layoffs on the way
Few bad actors are giving this survey a bad reputation. Our group has never been targeting anyone for bad results, shooting the messenger has never been on table. We try things to make a difference where people gave bad feedback and usually these things take time to change.
This does not mean I agree with how Schwab handled layoffs, that's whole another matter.
“The only way to win is not to play”. Don’t submit a response.
BTW bonus pools aren’t impacted by low scores.
My director said orgs with low scores get smaller bonus pool. Nobody liked him, but scores very always high.
This survey really works!
Go up a few levels and they know the name giving lowest scores.
While the manager may not see the name, in a recent presentation they showed responses based on the employee’s location, their level and whether they telecommuted to prove some points. This was used to state that telecommuters were not engaged … which was used to support the need for RTO.
Our boss in STS actually said to give 4s and 5s and tell your teams to do the same. Otherwise they will fire you. lol. Worst IT leadership I’ve ever been exposed to… maybe invest in KPMG leader consoles… for STS,
I have never participated in the surveys, the entire time I have been a CS employee.
The best feedback you can give is to not complete the survey.
Did survey marks relate to which managers were let go? No.
Has anything improved as a function of the surveys? No.
Can the survey be confidential with a personalized ID? No.
Will audit of your keyboard preserve your anonymous entries? No.
Managers know who will score them poorly. Even if you don’t, if the scores reflect a disgruntled employee and you’re suspect you will be a target.
The company wants nothing more than control. Just look at the severance agreement terms.
So, risk for no reward in a gamed system with a vendor paid to manipulate questions and results? No.
Even when confronted with hard data of epic failure they blame the Fed and retain incompetent officers. CIOs and CTOs don’t stay long at most companies even when they are proficient. CFOs don’t make more than half of profits dependent on a single external factor. Boards don’t let real estate wild with the credit card. And shareholders don’t reward companies that demand RTO with too few desks and higher costs for less profit.
Schwab knows who they sent the "personalized" link to - duh - they are not and never have bee anonymous
Yep the thousand eyes program sees all
@eht+1qCxbl2a being forced to complete them is getting very annoying. They should take an uncompleted survey as "if I have nothing good to say, I wont say anything at all"
Also since they are sent to our schwab email, with a "personalized" link there is absolutely a way to track who has and has not completed them. That and im am pretty confident that glint can look up machine name/IP Address/Etc. Schwab is like JPMC, they are always watching.
I've given bad ratings for the last year and then stopped doing them when I realized I'll probably get laid off for it since my managers can figure out where the bad reviews are coming from since the team is smaller.
If the job market wasn't so bad right now I wouldn't care if I got laid off.
The only way leadership can figure out who completed a survey is the process of elimination. They will try to figure out who completed the survey but will never know for sure.
Those who say they’re not anonymous: can you please articulate why you say this? The exit surveys I know are not, but as a director who received engagement scores for many years, those were always anonymous, and we saw some low scores at times.
They are NOT anonymous so people are afraid....