“All of our travel counselors are currently assisting other callers. Your call is very important to us. Please hold and your call will be answered in the order of it was received.”
Wagonlit didn’t su-k this bad.
14 replies (most recent on top)
Nothing is as bad as trying to find something on EMConnect. No chance anyone tested this cr-p out. Please just go back to how it used to be.
Most of the reso can be done online without having to call, unless u need to book a complex itinerary.
So frustrating when you can find a flight on a separate travel website but bcd doesn’t show that flight. So you have to waste time and money sending them the itinerary. Then they’ll charge us $20 for all the work you did.
I book the direct flight no matter what. Do the math.
Your group has budget to travel? Lucky!
Executives have a fleet of small jets and do not worry about 3 connecting flights each way plus an overnight stay to save $400 versus the direct flight option with no overnight.
Executives don't have to use the travel service...there is another call center
The problem is that cost cutting has immediate effect and visibility while all the inefficiencies generated by this ‘low cost philosophy’ are hard to quantify.
Moreover, overall reasoning by many ‘managers’ is basically “what's the point? If an employee lost 30 mn booking his travel, he'll do 30 mn extra time. No big deal.”
@vey+1
Do you esp love it when they send out emails saying other traveling websites may seems to have cheaper options but it is really not. You are getting more 'value' as a total package.
I love it when they tell me how much my call means to them. It gets even better when they serenade me with beautiful hold music. These special moments, are how I know, beyond a shadow of a doubt, that I am truly valued and cared for. Thank you DW and KM. Thank you for caring about me! Thank you for the wonderful recorded message. The #CultureOfCare is Alive and Well!
Travel website wouldn't even let you book car hotel and flight in one go..........I wonder how much money they pi---d away in terms of employee efficiency.
More cost cutting please.
It is a pitiful company and anyone so low as to be working here does not need decent services. I say why to even provide employees desks. They can stand for 8 hours and do the job. It is not the end of the road. Please cut significantly more costs and save stock holders some decent money.
More layoffs of the useless weight and elimination of pension and 401k match is required.
Call the IT helpdesk at 1 866 966 9647 and you would know the type of service offered, the operator recording and navigation tree will give you a glimpse of 3rd class services the company has got now.
Thank KM our CFO for all these cost cutting, service reducing efforts. This is why our stock is $104 in stead of $80.