“The FTC claims that beginning in 2017 (During Alan Masarek’s time as CEO), Vonage used “dark patterns” to cloud the process for any consumer who wanted out of their Vonage deal…….Vonage also allegedly continued to illegally charge customers….
Alan’s playbook?
https://www.consumeraffairs.com/news/vonage-is-paying-100-million-in-ftc-settlement-110123.html
Looks like dark patterns follow Alan wherever he goes. It’s a side effect of a corporate greed CEO, all he wants is a beautiful balance sheet and to su-k as much from Avaya (and it’s customer base as history reflects) into his own pocket. If it walks like a duck, it’s a duck.
That's a journey that no one, ever, chooses.
One he-l of a Customer Experience. Good Thing he brought over his marketing and product people so they can repeat the con at Avaya!
He needs Shefali so he can keep up the redirection campaign to blame previous management and pretend he is in innocent. She was the mole. But the crimes she is tied too run deep. Not enough equity, risk insurance or bonus money available to hide the depths of her crimes once investigations are complete.
Well, he had that Destination Place to Work! Only the best of the best joined him to deliver THE CUSTOMER EXPERIENCE at Vonage!
Good thing this CX brilliance is now at Avaya!