Webex continues to struggle and that is not likely going to change! Cisco has a better chance at making it in security, full-stack observability, hardware, or what AI is in Splunk.
The new features in Webex Meetings are mostly basic stuff that should already have been there, or integrating third party AI. It's not as innovative as we pretend. Microsoft Teams owns the small business market due to the Office package. Zoom has medium to large businesses and virtually all the consumer space. Zoom and Webex compete in large enterprises and government, but both services are so close in features it is all about price now, and Zoom has the edge. We do have an edge with Messaging and Control Hub, but seldom those drive the new sales. If anything, just retaining a few large customers who would have a hard time moving.
I'm concerned for Webex Calling too, as most of the senior leadership and visionary people in Calling are no longer with Cisco. Calling Sales and Sales Engineering is not near what it once was either. You can only milk a cash cow so long, and then she dries up.