Am I the only one who has terrible experiences with teams in India and Prague?
On several different projects, I've dealt with the India teams getting away with lying and doing nothing. I would go and look at their work and see they didn't actually do anything. Or I would see they did things completely wrongs.
I would end up doing all the work and have to send it to them.
Don't even get me started on Prague. They can kick rocks.
NCR likes and loves and breeds in the million cheap labour it will never change.
Yes of course, they’re short timers till they find a better offer. Their only dedication is to get some experience and move on. In both india and serbia. Just think serbia had 30% unemployment rate few years before the pandemic. A help desk analyst there make avg 13,300 a year. I dont see anywhere ncr makes actual money in services. And when there is it is generally by sending it over seas. Then you get a VP who gets an undeserved bonus at saving some money. And for the ashat who said below there doing great is wrong. In reality There just doing enough till they get a better offer somewhere else. It is all on the web to see if you look and what they get paid. Walmart pretty much tossed ncr out the door, only issue is finding a company to handle the onsite repairs. So ncr have that services part.
Serbia itself had its own border and break away conflict issues with kosovo. No telling when that will pop again.
An to account manager who called me a month after i was laid off because the ces were having trouble restoring a customers system. What were you even thinkin to even ask me that question? And the other manager who called to see if would like a contractor job to do some installs and another time to go train serbia. Clueless fks.
The manger i called to have him call someone on the team to take my pager duty as i was driving down the highway following an ambulance to the hospital while wife was having a heart attack replied to me why cant i call someone. Rock baby pure rocks.
And that other manager who's employee had a silent heart sitting at his desk. You wheeled him to the corner of the room and placed a sheet over him till the coronor showed to take the body.6 hrs later. Told everyone get back to work. Rocks man maybe Boulder.
I feel your pain. It's very frustrating when I get instructions like "your team for this project must cost only $XX.XX, you must use resources in India."
I know the project is doomed. The resources in India tend to have a problem with speaking up and telling us if there are issues. They like to skrt by as long as they can.
One of them called me and asked me to stop pointing out their issues in emails because their boss was on the emails.
Hit or miss, a few are truly rock stars and most not so much. Truly frustrating for the few of us that are left in the USA that have to do double the work for the people that were laid off or left the company and not replaced.
Sorry about ya''ll. for out Teams India and Prague have been great. A bit too great lol. We trying to basically keep them back as much as possible. As we are concern about them taking our jobs. They actually do work really well.
It’s the same everywhere.
I’ve worked with lazy/aggressive people in US, India and Serbia.
There will be more actions like yours, I am waiting for my turn too. Still in the process but expect to be let go beginning of the year. Hungry they are and are willing to turn the kn--e once they feel they are needed.
Having my work given to Serbia was difficult, my work was being taken away over a 2 year period, the Serbians were very hungry and knew they were eventually take jobs away from North America, they would press for documentation, and NCR paid them to create and document everything like I never saw in the decades of working. Finally they eliminated my job, others are still in place but they will be outsourced one by one until they are all gone. Working with the Serbians was difficult, they were often aggressive and rude. They had no hands on experience making it impossible to resolve anything other than basic problems. Cheap labour is cheap, you get what you pay for.
Serbian help desk loves to digress saying "you yelled at me" whenever the situation is not in their favor. Either hang up the phone or call the manager to make a big fuss out of it!
You get what you pay for.
My issues were around language and accent barriers. Could only understand about 10% of conversations. Had to fall back to email back and forth, time consuming and slow.
It has been a mixed bag from my experience. It's not drastically different from US team either. NCR's wages are slightly below par so we can't really afford the best. There are some rockstars in each location that seem to carry the brunt of the weight.