For the RIs and PRSs on the phones I do not think were are going to see large-scale layoffs like we saw with middle management today. We all know they are readying themselves to eventually replace us with the third party contracted call center people in Mexico. I believe though it is going to be gradual, and they will over time push as many people to quit and find small reasons to fire people as they can so they don't have to pay severance, and then they can just replace them with one more contractor in Mexico City until eventually there is barely any of us.
For us phone folk, it'll be a slow bleed, not an throat slashing. That is what I am predicting.