Incompetent management. It took management this long to train everyone in ID theft when the training only takes 30 minutes. There is a reason they aren’t making any profit when they force their employees to hand out CSGs and waive every trade. The fee goes to “keeping the lights on.” So many clients are moving their accounts out of Schwab. Spending all this time and money to combat attrition with no success. Management has proven time and time again they can’t get the job done. Glad half of them are getting cut.
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“Half are getting cut” : what do you mean?
They hire whoever kisses a-s the most. Not who will do the best job.