Are other CSSs experiencing no pre-sales support since this transition. We literally have no Duo support at all now. We have very limited Umbrella support. Two of our biggest solutions and no one to technically support.
Sales Leadership, do you know what how bad this is. Does EC have a clue. She hired this VP of Engineering and it is a big cluster xxxx right now.
Morale is already at an all time low and now they are telling every TSA to know everything.
According to the VP of Engineering, every TSA should know every product in detail. He is so out of touch and has setup the TSAs to fail. To top it off, when he speaks, he cannot even speak correctly about any solution.
EC does not get it. She has driven the security business to no growth. She hired a VP of Engineering that has no clue on what he is doing. The both of them are disconnected from reality.
We are partner led. No need for this support. Also Cisco platforms are so easy to use, license and support that no need for complex and expensive sale teams anymore and they are being wound down. Competition is almost none existent so no need for this support you seek. The ELT have thought of everything.