A lot of what is posted on this site is very unhappy employees sharing their grievances which is completely understandable considering the circumstances. What I would like to do different is offer some suggestions to repair what has been broken.
- The easiest way to get people back into the office is to offer some sort of compensation. For example, if you commit to come into the office full time and stay employed for at least one year you will get a one time bonus of 5,000. This may not seem like a lot to most of you but to people at the bottom of the food chain it is a ton. Maybe offer 2,500 for 3 days a week with similar terms. The next question would logically be how do we pay for it. The answer is simple, the EC due to poor decisions made will forfeit all bonuses for the year which will go towards this cost. Anything additional left over will go to fund employee bonus’s at a higher rate. People who are sticking around through all of these bad decisions should be praised.
- Transparency is extremely important. Do not deceive employees as they will find out and come to sites like these to vent their frustrations. This site is thriving because your employee’s feel lied to. No matter how you spin it you promised to not make any changes to work from home and when repeatedly asked were told no changes were coming. People moved around the country and bought new homes in states where a Schwab office is not located based on what you told them. The best way to fix this is to be completely transparent with them and work with them. These people who may live hours away were denied for exceptions. These are the same people that are posting daily. You can fix this issue by being more transparent and approving exceptions for people who’s commute is more than 2 hours away. You also need to be more transparent and quickly make these layoff decisions. No one should have to wait months to see if their job is in jeopardy. That is just plain cruel.
- Many of the complaints on this site are stemming from STS. This tells me something is going on with leadership in that org and you need to pay closer attention to it. Maybe a leadership reorg is needed.
- Fix the salaries of the long time employees. They know they are being severely underpaid compared to new hires. Do you really want to lose these loyal employees who posses a ton of knowledge and will be instrumental in the success of Schwab moving forward?
- Employees come to a site like this because they can remain anonymous. Schwab use to provide ways for employees to provide this type of feedback but that has been taking away. Every leadership meeting I attend I am required to name myself so I just do not comment. TD use to offer this option and Schwab tried it but it was quickly shelved. Bring that back so there is no use for a site like this anymore. You may be saying to yourself well people should put a name to any feedback they provide. That may have been true a year ago but all of that trust of leadership is gone and it needs to be re earned by leadership.
Schwab use to be a leader in the marketplace but we are now turning into followers. This will lead to the downfall of a company I love if something is not done to address is. I truly hope to see some positive changes coming soon.