Walt often tells this story from his college days:
“For the final exam the professor said, “I’ve taught you everything I can teach you about business in the last 10 weeks, but the most important message, the most important question, is this: What’s the name of the lady who cleans this building?”
And that had a powerful impact. It was the only test I ever failed, and I got the B I deserved. Her name was Dottie, and I didn’t know Dottie. I’d seen her, but I’d never taken the time to ask her name. I’ve tried to know every Dottie I’ve worked with ever since”
It appears he would still fail this exam.
He does not see or care about the happiness and well being of his entire workforce. The fact that he supported sending an email that immediately created a beyond TOXIC work environment for EVERYONE, including those that don’t mind RTO, proves he values his $24M dollar annual payout over every Schwab employee’s well being. And his EC is no better.
Your silence since the email last week also speaks volumes.