Pretty impressive...I wonder how accurate it is though
12 replies (most recent on top)
In 2010 Avaya was reporting around billion a year in revenue. Today it’s annual revenue may be a couple billion with a market cap in the millions. If a company isn’t growing it dying.
The Client Attrition Rate has been Covered up Since 2017, and even prior with Nortel.
It's EXTREME.
Avaya has never properly reported Client Base.
Most certainly not even close to revenue generating base.
What CEO was forced to share with investors on December was strategically cited as "2021", to give him clearance if others proved it to be inflated.
Reckoning?
It's US. Keep the FACTS alive. They LOVE the BS employees who play along. He-l..the paid off Analysts almost placed them in jail 9 mos ago...yet the head of corporate communications, who has ZERO experience outside of Avaya, remains. That should tell us everything!
Maybe Ring Central seats. What they don’t say or know is how many Avaya systems and seats have been de-installed. It is assured Avaya lost many more customers than it is gaining.
The day of reckoning has come and gone but there's no doomsday or cliff edge outcome. Avaya amassed a huge base of customers and users, many of which (based on the 3.5M contact center seats) are still paying for support, upgrading for necessity etc. Even when the 3.5M seats are 2M in 2 years time, Avaya will still feasibly be a $1.2-$1.5B business. What is clear is the decline will continue. There will be no reversal of that trend because Avaya has nothing new to offer either existing customers or prospects. At some point Avaya's owners will realize not even the great AM can pull this one off. The only analysts publishing positive spin are those in Avaya's pocket.
I’m curious, I’ve been watching this forum for most of the year, as a former employee that exited of my own accord long before C22 I see the sentiment here is mostly domesday which based on my own lengthy tenure I largely agree with… But, Avaya came out of C22, no one seems to be facing the courts, the analysts are publishing positive spin, the most toxic people are are still there and even promoted, so my question is, WHEN do people think the day of reckoning will come? Most commentators have been wrong so far it seems…
Dec 2022 CEO disclosed updated numbers, based on 2021 data
- ONLY 3.5m CC Seats
- ONLY 30m UC Seats
Yet marketing people at Engage Claimed
- 93 m UC Seats
- 6m CC
Do they actually want us to believe they gained 58m NEW Seats, when. NO BIG NEW customers were announced and all reports are of customers fleeing?
They believe that now since they are private, they can return to BS reporting.
Problem is, they are reviving the same exact false claims that they made before they got "caught" lying.
Let's review.
- Forced Subscription scam created false pop of revenue between late 2019-2022.
- Clients responded to the "forced" transition in 2 Ways:
- Offended. Did not agree to subscription terms. Began to plan their exit which could take up to 3 years. (Resulting in significant drop off in late 2021/early 2022)
- Slightly offended. Willing to play, BUT it sparked a plan to go to bid and plan an exit upon end of subscription contract or shortly thereafter (compounding the drop off of the other clients)
That doesn't include SMB ACO clients. This is the "base". So when Avaya claims "base" they implying LARGE Contact Center. However, they literally interchange to falsy imply large numbers.
So. BASE is significantly eroding. Without the core Base, Avaya is nothing. The small one off deals they have added with ACO are meaningless without the large client base.
AND what about Wells Fargo,people? Anyone?
Yes all Russian customers
This was great news to hear at Engage…. Made me wish I could still buy Avaya stock!!!
Why would they need to layoff folks if they are getting new customers. I bet base is shrinking. I bet 3k is goverment agencies that had to renew support
When you triple count your customer base, the sky is the limit!
- What defines new? First time they upgraded in 3 years? Thats NOT New!
- What defines Base? Clients who still have ANY Nortel?
And then ladies and gentleman, you have multiple reporting of just one customer on top of the BS 1&2.
The collapsed bridge is more reliable than AXP.
If you buy that I have a collapsed bridge from Philadelphia that I can sell you.