Mike Roman has used these words. Would someone in the know please share what is the process? What is the vision for the process? And what is the goal in 1, 2 and 3 years that the process is suppose to accomplish?
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Don’t worry, im designing a 3M learn course to define the process. Im in HR so it goes without saying that I am perfect! PERFECT!
@Varys: I like where you are going with asking them to list the process steps. But I'd like to see a DMAIC with complete process map, key X's and Y's listed, statistical ANOVA and t-tests. Throw in some other goodies such as pfmea, house of quality, an 8D, spaghetti diagram, swim lanes, affinity diagrams and force field analysis. I want all failure modes identified with a control plan. After all, I'm simply seeking to understand the process. Schedule your kaizen. Lunch is own your own. Upload your 100 page PowerPoint slide deck to Teams. Sound ridiculous? That's EXACTLY what management asked of us.
I believe the origin of the words started with the "revolution" in customer service and employee satisfaction (with a user-friendly SAP system) that A3M was supposed to bring. Everyone knew it would be a long journey and it ended up being a journey in a wooden barrel over Niagara falls.
Didn't a women ask about trust the process at a townhall. I wonder if she's been flogged as part of the 6000 already.
Challenge leadership to define the process.
Make them list the process steps, then watch them flail around showing what the process really is.
Of course, We all trust the process.
The real problem is that there's no process at all.
Roman has proven himself incapable of defining a viable process. Strangling growth with cuts and lack of prioritization, selecting awful legal strategists, and Advance 3M are just a few of his failures. The only process he successfully executes is his own digestion.