Imagine this: Profit is an outcome of doing business the right way. How many executive leaders still here have forgotten the word "fair" in Tenant 4? Gaining profit and market share should not be the main goal. It is an outcome.
As a publicly traded global company in a capitalist society, I know it's a bold take. Employee engagement and retention actually do matter, leading to sustained growth. Crazy, right?
As former CEO Bill George said, "Get out of your office and spend more time on the front lines." Is it that surprising he easily grew the company's market capitalization 55x during his tenure?